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Creative Cloud Server Error sync stopped

New Here ,
Jul 13, 2015

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Hi Everyone,

Since I updated Creative Cloud I am unable to sync files. I can upload files but I am not able to sync the files that my colleges upload. As soon as I click "start syncing" I receive the error message "creative cloud server error sync stopped". I can see all the files online but I would prefer to be able to sync them to my desktop.

Thanks

Hi Marielle,

If you are using Windows, please try the steps below. Please let me know if you are using a Mac and I will provide suitable steps.

1. Open the Creative Cloud desktop app.

2. Click the 'gear' icon to bring up the menu.

3. With the menu still open, hold down the Control key.

4. While still holding down the Control key, choose 'Quit'.

5. Wait a few moments (~1 minute).

6. Delete this directory:

C:\Users\<username>\AppData\Roaming\CoreSync

7. Start the Creative Cloud desktop app again.

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let us know if this does not resolve your problem.

Thanks,

Ben

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Creative Cloud Server Error sync stopped

New Here ,
Jul 13, 2015

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Hi Everyone,

Since I updated Creative Cloud I am unable to sync files. I can upload files but I am not able to sync the files that my colleges upload. As soon as I click "start syncing" I receive the error message "creative cloud server error sync stopped". I can see all the files online but I would prefer to be able to sync them to my desktop.

Thanks

Hi Marielle,

If you are using Windows, please try the steps below. Please let me know if you are using a Mac and I will provide suitable steps.

1. Open the Creative Cloud desktop app.

2. Click the 'gear' icon to bring up the menu.

3. With the menu still open, hold down the Control key.

4. While still holding down the Control key, choose 'Quit'.

5. Wait a few moments (~1 minute).

6. Delete this directory:

C:\Users\<username>\AppData\Roaming\CoreSync

7. Start the Creative Cloud desktop app again.

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let us know if this does not resolve your problem.

Thanks,

Ben

Topics

File sync

Views

1.3K

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Adobe Employee ,
Jul 14, 2015

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EDIT: Please see my post below with steps to resolve this issue.

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Adobe Employee ,
Jul 14, 2015

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Hi Marielle,

If you are using Windows, please try the steps below. Please let me know if you are using a Mac and I will provide suitable steps.

1. Open the Creative Cloud desktop app.

2. Click the 'gear' icon to bring up the menu.

3. With the menu still open, hold down the Control key.

4. While still holding down the Control key, choose 'Quit'.

5. Wait a few moments (~1 minute).

6. Delete this directory:

C:\Users\<username>\AppData\Roaming\CoreSync

7. Start the Creative Cloud desktop app again.

Note: The AppData folder is hidden by default. This document explains how to show that folder:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Please let us know if this does not resolve your problem.

Thanks,

Ben

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New Here ,
Jul 14, 2015

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i had the same issue and this resolved it for me.

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New Here ,
Jul 16, 2015

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If fixed my problem. Thank you very much!

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New Here ,
Jul 18, 2015

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I still have this problem as I do not have the directory C:\Users\<username>\AppData\Roaming\CoreSync it was not there in the first place.

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New Here ,
Jul 18, 2015

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I had the same problem. Try /Users/username/AppDate/Roaming/Adobe/CoreSync

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New Here ,
Jul 19, 2015

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Thanks your suggestion worked!

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Advocate ,
Jul 19, 2015

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When a extension is acquired from the Adobe Add-ons should it not appear in the Creative Cloud Program under the heading Apps ?

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