creative cloud server error

Community Beginner ,
Jun 15, 2015

Copy link to clipboard

Copied

So, my CC tried to update itself 2 days ago. Since then, file sync has not been working. Whenever I try to start my file sync I get the following:

cc_error.png

That is all that happens. The steps I have taken to try and correct the problem:

1. Quit and restart Creative Cloud desktop app.

2. Re-install the Creative Cloud desktop app.

3. Restart my computer.

So, far, nothing has changed and I have found no information in reference to this issue. So, how do I fix this?

TOPICS
File sync

Views

370

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Employee , Jun 15, 2015
Sheena Kaul Adobe Employee , Jun 15, 2015
Hi Christopher,Please refer to the help document below:https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html Regards,Sheena

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Employee ,
Jun 15, 2015

Copy link to clipboard

Copied

Hi Christopher,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Regards,

Sheena

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Jun 15, 2015

Copy link to clipboard

Copied

Brilliant! That worked. Thanks Sheena.

On Mon, Jun 15, 2015 at 8:58 AM Sheena Kaul <forums_noreply@adobe.com>

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 15, 2015

Copy link to clipboard

Copied

You are welcome!

P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 30, 2015

Copy link to clipboard

Copied

I also had server problems - would sync fonts, install apps, but any file sync caused immediate server error message.  I spent days trying to reinstall, sign out, sign in, and finally found this fix, many thanks

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 16, 2015

Copy link to clipboard

Copied

I am getting the same error message!!!!!!!!!!!!!!!!!!!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 16, 2015

Copy link to clipboard

Copied

I followed your recommendations to fix the problem by deleting the .db files in the core sync. I only had 2 that I could tell were .db there were some other files that said data base that I didn't delete. I still have the sync error. the cloud will not sync to my desktop, I get creative cloud server error! im frustrated, it was fine until I did the last update.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jun 16, 2015

Copy link to clipboard

Copied

it sync the fonts, just not any of my files

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more