creative cloud server error

Community Beginner ,
Jun 15, 2015 Jun 15, 2015

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So, my CC tried to update itself 2 days ago. Since then, file sync has not been working. Whenever I try to start my file sync I get the following:

cc_error.png

That is all that happens. The steps I have taken to try and correct the problem:

1. Quit and restart Creative Cloud desktop app.

2. Re-install the Creative Cloud desktop app.

3. Restart my computer.

So, far, nothing has changed and I have found no information in reference to this issue. So, how do I fix this?

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correct answers 1 Correct Answer

Adobe Employee , Jun 15, 2015 Jun 15, 2015
Hi Christopher,Please refer to the help document below:https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html Regards,Sheena

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Adobe Employee ,
Jun 15, 2015 Jun 15, 2015

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Hi Christopher,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Regards,

Sheena

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Community Beginner ,
Jun 15, 2015 Jun 15, 2015

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Brilliant! That worked. Thanks Sheena.

On Mon, Jun 15, 2015 at 8:58 AM Sheena Kaul <forums_noreply@adobe.com>

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Adobe Employee ,
Jun 15, 2015 Jun 15, 2015

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You are welcome!

P.S. when using the adobe forums, please mark helpful/correct responses of Staff or helper, if there are any. 

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New Here ,
Jun 30, 2015 Jun 30, 2015

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I also had server problems - would sync fonts, install apps, but any file sync caused immediate server error message.  I spent days trying to reinstall, sign out, sign in, and finally found this fix, many thanks

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New Here ,
Jun 16, 2015 Jun 16, 2015

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I am getting the same error message!!!!!!!!!!!!!!!!!!!

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New Here ,
Jun 16, 2015 Jun 16, 2015

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I followed your recommendations to fix the problem by deleting the .db files in the core sync. I only had 2 that I could tell were .db there were some other files that said data base that I didn't delete. I still have the sync error. the cloud will not sync to my desktop, I get creative cloud server error! im frustrated, it was fine until I did the last update.

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New Here ,
Jun 16, 2015 Jun 16, 2015

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it sync the fonts, just not any of my files

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