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Creative Cloud Server Error

New Here ,
Jun 16, 2015

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Hi, everytime I try to synchronize the cloud with the creative cloud desktop client it stops and says "Creative Cloud Server-Error". I already uninstalled the client with the cleaner tool and reinstalled it. But no success at all. It is still not synchronizing because of the Server-Error. What to do next?

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Creative Cloud Server Error

New Here ,
Jun 16, 2015

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Hi, everytime I try to synchronize the cloud with the creative cloud desktop client it stops and says "Creative Cloud Server-Error". I already uninstalled the client with the cleaner tool and reinstalled it. But no success at all. It is still not synchronizing because of the Server-Error. What to do next?

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File sync

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304

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Jun 16, 2015

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Hi,

Please go and try the steps in the link below and they will help you .

https://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html

Let us know for further queries.

Regards

Maansee

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New Here ,
Jun 16, 2015

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Hi,

it still doesn't work. The programm still doesn't synchronize. I coundn't uninstall the desktop client. So I uninstalled it with the creative cleaner tool, I deleted the opm.db, installed the new version of the creative cloud desktop client and still he won't synchronize because of the server-error.

Any other ideas what to do? Thanks in advance

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Adobe Employee ,
Jun 16, 2015

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Hi Martina,

Could you please post a screenshot of the issue.

Regards,

Sumit Singh

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New Here ,
Jun 16, 2015

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screenshot.JPG

Shall I translate it?

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Adobe Employee ,
Jun 16, 2015

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Hi Martina,

Try to delete ~/Library/Application Support/Adobe/CoreSync/*.db*  (should be 3 or 4 files, but could be more if you have multiple accounts signing into CreativeCloud)


Let me know the result.


Thanks and Regards,

Sumit Singh

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New Here ,
Jun 16, 2015

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screenshot.JPG

I could delete two of three files, but I can't delete this *db.

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Adobe Employee ,
Jun 16, 2015

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Hi Martina,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Regards,

Sheena

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New Here ,
Jun 17, 2015

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Hi,

I've done every single step twice but now I've got this empty window. It's loading since 15min or so

Screenshot.JPG

What can I do next?

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Adobe Employee ,
Jun 17, 2015

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Martina, please refer to the help document below:

https://helpx.adobe.com/creative-cloud/kb/files-panel-spinner.html

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