Creative Cloud slows down everything

New Here ,
Mar 14, 2021 Mar 14, 2021

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Hi! I have a problem. I installed the creative cloud and some applications like XD, Photoshop, Illustrator etc. In the beginning everything was fine and it worked. But after a few days I started to have problems with the whole macbook. Everything slows down a lot. I tried to uninstall all the programms and reinstalled everything. Now sometimes it's fine but sometimes everything slows down dramatically and I can't work anymore. I have a new macbook air with big sur and with the new apple m1 chip. What can I do? Thanks for help. 

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Cloud storage web assets, Libraries

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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check your activity monitor to see if coresync is consuming a large amount of cpu resources.

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Not really. 

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New Here ,
Mar 15, 2021 Mar 15, 2021

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It's only about 0.4 %.

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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what makes you think this is an adobe issue?

 

p.s.

kglad_0-1615821937940.png

 

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New Here ,
Mar 15, 2021 Mar 15, 2021

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The macbook is very new I don't have a lot of other Programms on the laptop. The Problems started a few days after I started working with adobe. The first time it happened the whole laptop got really slow. I deleted the Adobe CC Dektop App and everything was ok. But then I needed the cloud so I downloaded it again. For a while everything was fine but now adobe XD doesn't work properly anymore. It's very slow and some tasks don't work at all like the masking of pictures. 

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Is there a support number I could call? 

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Katharina, did you ever your Creative Cloud plan on any other computers?  Are you rating the performance change from when the apps were first installed?  What changed on the computer when you started seeing slower performance?

 

You can find information about what the difference background processes are used for at https://helpx.adobe.com/x-productkb/global/adobe-background-processes.html.  0.4 percent of CPU usage is not very high, but if you do feel that excessive system resources are being used by the background processes, then please begin a secure chat session at https://helpx.adobe.com/contact.html so that direct assistance can be provided to investigate the matter.

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