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Creative Cloud stopped sync after latest update 2.1.0.108

Community Beginner ,
Jun 12, 2015

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Ever since the update installed itself my files stopped syncing and I can't right-click and share files in Finder anymore!

Any suggestions? Fixes?

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

You may try deleting contents of CoreSync folder under User Library .

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and locate CoreSync folder and trash all the files present inside it,.

Then launch Adobe Creative Cloud application and check.

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Creative Cloud stopped sync after latest update 2.1.0.108

Community Beginner ,
Jun 12, 2015

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Ever since the update installed itself my files stopped syncing and I can't right-click and share files in Finder anymore!

Any suggestions? Fixes?

Adobe Community Professional
Correct answer by Brucgovn | Adobe Community Professional

You may try deleting contents of CoreSync folder under User Library .

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and locate CoreSync folder and trash all the files present inside it,.

Then launch Adobe Creative Cloud application and check.

Topics

File sync

Views

547

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Adobe Employee ,
Jun 12, 2015

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Community Beginner ,
Jun 12, 2015

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Deleted the .db files - restarted CC, nothing happened, still no sync

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Community Beginner ,
Jun 12, 2015

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Is there a way to revert back to the previous version of CC? I deactivated auto updates, I don't want this to happen again.

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Adobe Community Professional ,
Jun 13, 2015

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Are you using Windows computer or Mac ?

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Community Beginner ,
Jun 13, 2015

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ZsoltM,

exactly the same thing for me. No crash, but unable to sync, even the "Display on the Web" button is inactive. No "sync / pause sync" item in the menu. What is that ?

Uninstall, re-install didn't change anything, apart wasting time.

Are we only two of us in the world encountering this issue ?

Hoping for (very) quick fix...

JLuc

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Engaged ,
Jun 13, 2015

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Nope, same problem for me.  Mac OSX 10.10.3 and Creative Cloud 2.1.0.108 update.  Everything was working fine previously.

Same issue on two Mac machines.

VIEW ON WEB button does not work at all.

OPEN FOLDER brings up folder, but not synching files. 

Uploaded a test file via web interface and it's not synching to any machine.

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New Here ,
Jun 13, 2015

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Same problem here. Mac 10.10.13. Auto updated CC yesterday and I can't access the cloud. My partner's computer does not seem to be having his problem. Only difference is mine is a MacBook and hers is an Air. Have logged out and back in again. Shut sync on and off. No connection made. View on web does not work (logged in under Safari instead). Open folder does bring up folder as noted by bsbeamer but synch isn't happening with the server. ADOBE get this fixed IMMEDIATELY! Catastrophic fail.

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New Here ,
Jun 13, 2015

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ADDENDUM: The only way I could get Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync to work was to do the two steps and then SIGNOUT of the application and sign back in again. I DO NOT know if this will continue to work over time. But without that sign out the workaround did not work for me.

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Adobe Community Professional ,
Jun 13, 2015

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You may try deleting contents of CoreSync folder under User Library .

1) Right click on Finder icon and  select "Go-To" Folder option.
2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

~/library

3)Then navigate to Application Support>Adobe.

Open Adobe folder and locate CoreSync folder and trash all the files present inside it,.

Then launch Adobe Creative Cloud application and check.

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Engaged ,
Jun 13, 2015

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‌deleting two .db files in CoreSync appears to have resolved issue, if manually turning synch on and off. 

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New Here ,
Jun 13, 2015

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Same thing is happening to me. upgraded yesterday.

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New Here ,
Jun 13, 2015

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We are getting variable results on this. Once we had my computer fixed (noted above) then we had the problem with my partner's computer. But I can't get her's corrected using this method. When I log back in it just sits there "synching" except it's not synching. I know that the sync on my computer worked b/c I see the changed file on the cloud. But her's appears to be stuck. So don't assume you have a lasting fix yet.

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Adobe Employee ,
Jun 13, 2015

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Hi DrWes,

Thanks for letting us know what happened. Could you also try this on the computer stuck on the syncing process?

  1. Sign out of the Creative Cloud app (process is described here)
  2. Reboot the computer
  3. Sign back into the Creative Cloud app after the restart and see if the syncing is still stuck.

Thanks,

- Dave

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New Here ,
Jun 14, 2015

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Before I got your response, I was able to unstick it by turning off and on sync AFTER deleting the files, signing out, signing back in again. My next move was to do exactly that, reboot. But it didn't become necessary. It seems that the order of the steps is critical b/c we'd tried rebooting before we did anything and of course that didn't work. This was quite a problem b/c we had a bunch of conflicted files. Thankfully we also had Time Machine.

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David__B LATEST
Adobe Employee ,
Jun 14, 2015

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Glad to hear its working now

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