Highlighted

Creative Cloud Storage - File Archive: Page Not Found

Explorer ,
Mar 29, 2014

Copy link to clipboard

Copied

I've been using the CC file storage for a month. I recently uploaded a bunch of new data and got a warning that I'd exceeded my 20 gb limit. When I went into the archive, I started deleting files and folders, but soon get an error message that asked me to "please try again". Deleting ceased to work.

I've since completely emptied the Creative Cloud folder on my computer, but when I go to Creative Cloud.com it shows I've "used" 13.2 gb of my data and, strangley, three folders of my files continue to appear.

When I try to go to the archive, I get a message: "Page Not Found". Seems as though it doesn't exist anymore or there's no way for me to access it.

Through all of this, file synching continues unless I pause it.

I'd like to just clean everything out and start again, but it seems there's no way to access the archive. I'm running the latest version of CC desktop on Windows 7 and use other apps such as Indesign, Photoshop, etc.

Any ideas?

Topics

File sync

Views

2.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud Storage - File Archive: Page Not Found

Explorer ,
Mar 29, 2014

Copy link to clipboard

Copied

I've been using the CC file storage for a month. I recently uploaded a bunch of new data and got a warning that I'd exceeded my 20 gb limit. When I went into the archive, I started deleting files and folders, but soon get an error message that asked me to "please try again". Deleting ceased to work.

I've since completely emptied the Creative Cloud folder on my computer, but when I go to Creative Cloud.com it shows I've "used" 13.2 gb of my data and, strangley, three folders of my files continue to appear.

When I try to go to the archive, I get a message: "Page Not Found". Seems as though it doesn't exist anymore or there's no way for me to access it.

Through all of this, file synching continues unless I pause it.

I'd like to just clean everything out and start again, but it seems there's no way to access the archive. I'm running the latest version of CC desktop on Windows 7 and use other apps such as Indesign, Photoshop, etc.

Any ideas?

Topics

File sync

Views

2.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Apr 01, 2014

Copy link to clipboard

Copied

Are you still seeing Page Not Found when viewing the Archive?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Apr 02, 2014

Copy link to clipboard

Copied

Yes, I am.

I also see three folders and one file on the Adobe CreativeCloud.com site that are no longer present in my personal Creative Cloud folder, on my personal hard drive. I've currently got file syncing paused because it seemed to run indefinitely with no result.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 10, 2014

Copy link to clipboard

Copied

@Pam Bourdon - We have deleted the files in your Archive. One file had a metadata issue and so we placed it a folder starting with "Recovered".

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 10, 2014

Copy link to clipboard

Copied

I have the same problem.. what can we do? this is a sirious bug!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 10, 2014

Copy link to clipboard

Copied

@yarontm - You have over 10,000 items in your Archive and so a timeout issue is causing Page Not Found to display. Would you like us to restore or permanently delete the items in the Archive.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 10, 2014

Copy link to clipboard

Copied

Please restore everything, this is a very bad experienceexperience...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 18, 2014

Copy link to clipboard

Copied

Hi yarontm - We are working on a fix for the timeout issue. Meanwhile, we have moved the items from your archive to a folder named "Restored". If you would like these items to be permanently removed, you can archive the "Restored" folder from https://creative.adobe.com and then from https://creative.adobe.com/archive you can choose to permanently delete this new folder.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 21, 2014

Copy link to clipboard

Copied

Hi again,

When I try to view the "restored" folder I still get "page not found". Is this some kind of a joke?

Please fix this ASAP!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Apr 19, 2014

Copy link to clipboard

Copied

I'm having the same problem accessing the Archive folder. I have also other syncing problem, after a restore of my Mac I've noticed that my files wasn't sync with the cloud, I had to restore my files from my Time Machine backup... this CC file service is really unaffordable!. Now I'm trying to wipe my cloud space to restore my documents but during the process I suddenly can't access my archive. The worst thing is that even my root file folder is not in sync with the cloud...  Is there any maintenance in progress?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 21, 2014

Copy link to clipboard

Copied

@mclaud_it - We are investigating your problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Apr 22, 2014

Copy link to clipboard

Copied

This is what I get, also trying to empty the folder,

http://youtu.be/bBTHs1KMm7o

every time I delete they re appear and likewise get the page not found.

The folder on my desktop is empty.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 24, 2014

Copy link to clipboard

Copied

@Mattmcquiff - You also reached out to Customer Support. The problem you were having has been resolved.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
Apr 25, 2014

Copy link to clipboard

Copied

The items that were stuck can now be moved to the archive but will not delete permanently, i get the error.

An error occurred, please try again.

With regards to customer support I was in touch with them a week ago and I'm still awaiting a response from them.

Matt

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 25, 2014

Copy link to clipboard

Copied

Hi Matt - we have removed the stuck item from your archive, and are working on fixes for the issues "page not found" and "error occurred" while deleting.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
Apr 28, 2014

Copy link to clipboard

Copied

Hi mclaud_it, we have repaired your archive. This should resolve the issue you were seeing with syncing.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Apr 28, 2014

Copy link to clipboard

Copied

Thank you, I permanently deleted all the archived files. Now the cloud seems perfectly synchronized with my local HD.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Participant ,
May 07, 2014

Copy link to clipboard

Copied

That got rid of it all, looks ok so far, although won't sync the Lightroom library, too many odd file names i think.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 10, 2014

Copy link to clipboard

Copied

I have the same issues... Can't empty the archives because I get error.  I do have thousand of files in multiple folder and subfolders.

And I do have a "Page not found" on the home page and the /files page.

Can you empty all my cloud storage and fix this! ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 10, 2014

Copy link to clipboard

Copied

Hi!

me, too....

I have the same issues: I've tried to sync the lightroom catalog folders, which contains over than 20.000 files...

and now I can't browse the archive folder.

Can you delete all my archive folder, please?

thank you!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 14, 2014

Copy link to clipboard

Copied

@Gianpaolo Oteri,

We emptied your Archive from your side so the issue should be resolved.

@unYannickFrechette

Thanks for the update. I'll follow up and let our engineering know. What was the name of the folder that was causing the issue?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 14, 2014

Copy link to clipboard

Copied

HI,

My Archive folder doesn't seem empty and I can't still browse it!

My account occupied space is reported to be 9,0GB/20,0GB.

But I have only one folder, of about 500 Mb, in my cloud space...

could you verify?

regards

thank you

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 14, 2014

Copy link to clipboard

Copied

the name of the faulty folder is Testzone, it's the only one in there anyway.

Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 19, 2014

Copy link to clipboard

Copied

@Gianpaolo Oteri

Can you check again? The issue should be resolved now.

- Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 20, 2014

Copy link to clipboard

Copied

ok,

thank you, now it's all right!

What is the limit to the number of files I can store in the cloud?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 20, 2014

Copy link to clipboard

Copied

@Gianpaolo Oteri

Good to hear its resolved. Thanks for confirming.

I don't think there is a limit as to the number of files, the only restriction is in terms of space. I know when attempting to sync a real large of smaller files using file sync feature has the potential to cause instability issues, 30,000+ small files. Also, there are restrictions in terms of file size when uploading, 1GB for a browser and 5GB with the sync feature.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 20, 2014

Copy link to clipboard

Copied

I still have issues with one folder named Testzone. It's like it don't really exist but keep showing up. It can't be sync or archived. Can you just delete it on your side. Because everything else seems to work just fine!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 29, 2014

Copy link to clipboard

Copied

I just saw it done... Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 12, 2014

Copy link to clipboard

Copied

Hi

I have the same issues please help!!!

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 12, 2014

Copy link to clipboard

Copied

@unYannickFrechette, @Gianpaolo Oteri, @gsg-ltd

I've reported the issue to our engineering department to see if they can help resolve.

Thanks,

- Dave

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 13, 2014

Copy link to clipboard

Copied

@unYannickFrechette

Could you try emptying your Archive again and see if you can do so successfully now?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
May 14, 2014

Copy link to clipboard

Copied

I got the delete error message when I tried to delete permanently multiple folder at the same times. But I deleted them on by one after that and it work.

It work for all files with one exception. I have a folder that I tried to delete and it won't with the message "An error occurred, try again"... After a couple time I tried to restore it to see what is inside... When I tried to see the content, I get a "Page not found"... And now there's always an error when I tried to archive it again (There was an error moving 1 items). I tried with empty cache on Chrome and Firefox with the same result.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Employee ,
May 13, 2014

Copy link to clipboard

Copied

Hi Gsg-ltd,

Is it okay if we empty your archive from our side?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...