Creative Cloud Storage Quota

[Crappystuff1]

Hi guys,

I've been given an Adobe Creative Cloud team subscription by my client. And for what I understand, I've been also given a 100GB storage limit. I've tried syncing my files through the Creative Cloud desktop app and it worked well, the total file size for the files I've synced is 2GB. I tried syncing files the next day and the app said it failed syncing as I have reached the storage quota and I should clear my archive. I checked my archive and it was empty, and I also tried uploading my files manually through the Creative Cloud website app and it also failed upload, citing that I exceeded the storage quota.

My question is: Is the 100GB file allocation for me only, or is it spread across the team I was included to? Is it the reason why I can't sync files anymore?

[Rajashree Bhattacharya]

If you have team membership then 100 GB storage is attached to each of the seat. Please chat with our support engineers at Adobe Support

Regards

Rajashree

[Crappystuff1]

Thanks Rajashree, I've sent word onto Adobe Support, hopefully they provide feedback soon.

[Crappystuff1]

Hi Rajashree,

Getting back on this thread.

I have contacted Adobe Support and had them remotely look at my desktop. They had Creative Cloud uninstalled and re-installed (using the Cleaner tool) but I still can't sync my files. I also tried uploading the files manually through the website but it also says that I am over the storage quota. What could the problem be?

[Rajashree Bhattacharya]

Please share the Case number by Private message so that I can get it followed up.

Regards

Rajashree

[Atul_Saini]

Moving the discussion to File Hosting, Syncing, and Collaboration so that the experts may assist you with this.