Creative Cloud Storage won’t free up after deleting files?

New Here ,
May 23, 2018

Copy link to clipboard

Copied

I’ve been running low on space on my 20GB Creative Cloud Photography plan and have since been deleting past work from Adobe Creative Cloud via the Creative Cloud app as well as Lightroom CC on my iPad. After deletion and making sure that no other photos were pending to upload, I still am noticing nearly no change in my storage available on my Creative Cloud account. I have gone onto the Creative Cloud app and permanently deleted any archived files but that doesn’t seem to be resolving the issue either. Could there be another reason that I can’t view on my iPad that could be causing these issues? Also, I used to use a MacBook Pro for my photo management and editing that I am no longer using with Lightroom and the albums I produced on my iPad would be shared via web link (these albums have been deleted); not sure if this information is needed but wanted throw it out there.

TOPICS
File sync

Views

562

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Employee , May 23, 2018
David__B Adobe Employee , May 23, 2018
Hi bt8495,If you go here and click on the LR icon in the top left and go to acct info and choose the option to delete your library within does that make any difference?Photo Editor | Online Photoshop LightroomThe storage usage should consist of Creative Cloud Files, Lightroom Online.Please let me know if this helps,- Dave

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
May 23, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
May 23, 2018

Copy link to clipboard

Copied

Hi bt8495,

If you go here and click on the LR icon in the top left and go to acct info and choose the option to delete your library within does that make any difference?

Photo Editor | Online Photoshop Lightroom

The storage usage should consist of Creative Cloud Files, Lightroom Online.

Please let me know if this helps,

- Dave

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more