Creative Cloud stuck on syncing files

Jul 26, 2020

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Hello,

 

My CC application has been working perfectly, yet yesterday it got stuck on syncing. The sync process is shown in Creative Cloud application, yet no files are being really synchronised.

Grzeniu_0-1595757315177.png

I have tried several solutions proposed over the forums, like restarting app, restarting CC's processes, setting the folder again and so on. Nothing seems to work. I did also try repairing the install or re-running installer, also re-logging in onto my account. In the end, I did the Log COllector upload - logs of my apps are available under AdobeLogs_20200726_100747_660-win.zip file. Can you, please investigate on what could have happened?

 

Regards,

Grzegorz

 

TOPICS
Cloud storage web assets, File sync

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Creative Cloud stuck on syncing files

Jul 26, 2020

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Hello,

 

My CC application has been working perfectly, yet yesterday it got stuck on syncing. The sync process is shown in Creative Cloud application, yet no files are being really synchronised.

Grzeniu_0-1595757315177.png

I have tried several solutions proposed over the forums, like restarting app, restarting CC's processes, setting the folder again and so on. Nothing seems to work. I did also try repairing the install or re-running installer, also re-logging in onto my account. In the end, I did the Log COllector upload - logs of my apps are available under AdobeLogs_20200726_100747_660-win.zip file. Can you, please investigate on what could have happened?

 

Regards,

Grzegorz

 

TOPICS
Cloud storage web assets, File sync

Views

56

Likes

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Jul 26, 2020 0
Jul 28, 2020

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Hi, 

 

Thank you for posting your query.

 

As you have already performed the suggested steps for the sync issue, I would request you to contact our Support Team directly. Since this is a public forum, not the link to Adobe support. 

Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below.

 

Thank you.

 

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Jul 28, 2020 0