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Creative Cloud subscription

Community Beginner ,
Jul 12, 2020

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I've been having problems with the Creative Cloud app and I had to repair it. Its working fine now but its asking me to pay £1.98 (or thereabouts) if I want to update the actual app. I already pay £49 per month for all the apps and I've never paid for it before. I assumed it would be included in that. Is this something new or is it a mistake? Thanks.

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Creative Cloud subscription

Community Beginner ,
Jul 12, 2020

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I've been having problems with the Creative Cloud app and I had to repair it. Its working fine now but its asking me to pay £1.98 (or thereabouts) if I want to update the actual app. I already pay £49 per month for all the apps and I've never paid for it before. I assumed it would be included in that. Is this something new or is it a mistake? Thanks.

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Jul 12, 2020 0
Adobe Community Professional ,
Jul 12, 2020

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Check if something got added to your account. If you don't find anything contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Jul 12, 2020 1
Community Beginner ,
Jul 12, 2020

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Thank you. Its not easy to navigate.

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Jul 12, 2020 0
Adobe Community Professional ,
Jul 12, 2020

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I moved your post over from the poorly named Community Help forum, which is for getting help using this forum system, to a better forum. But I am not sure where to move it. To the Account, Payment & Plan forum or the CC Services forum.

I am moving it to the CC Services forum for a hopefully better response.


I hope this helps. Best of luck to you.

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Jul 12, 2020 1
Community Beginner ,
Jul 12, 2020

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Thank you.

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Jul 12, 2020 0