Creative Cloud Sync Error

[milano2u]

Since the latest update of Creative Cloud, I can not get my files to sync. I click Start Syncing button and 2 secs later a notification pops up saying 'Sync Error' with no explanation or solution.

I am running Windows 8.1 on my desktop and laptop. Both have the issue.   Laptop has Win 10 Preview and my files sync there without issue. 

I cannot uninstall just the CC because it says it is needed by the other Adobe programs.  I downloaded the latest version and reinstalled over itself with no change.

I'm not sure what the error is or how to solve it.. nothing I searched comes up with an answer...

Thanks in advance for any advice.

JMilano

[Sheena Kaul · Accepted solution]

Hi Jay,

Please refer to the help document below:

https://helpx.adobe.com/x-productkb/global/creative-cloud-crash-core-sync.html

Regards,

Sheena