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Creative Cloud Sync Issues

New Here ,
Aug 27, 2016

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I have been having file sync issues with Creative Cloud for almost a month. Figured an update would fix it, but never came. I have search many threads and tried many thing, but I have not come across a fix yet.

Basically, it just sits on "Syncing" and say it is on file 1 of 239486 or a huge number similar and tells me it will be like 1310 hours or something.

I could really use this sync to work, if anyone has any suggestions.

Screen Shot 2016-08-27 at 2.23.20 PM.png

@P4ugusto - Not clear how this relates to file syncing and the CC Assets site at https://assets.adobe.com. The applications that are part of your Adobe Creative Cloud subscription should show as installed in the Creative Cloud desktop application. For example I have only 1 application installed per the screenshot.

Please explain the problem you are having with more detail.

Screenshot 2016-10-19 14.37.44.png

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Creative Cloud Sync Issues

New Here ,
Aug 27, 2016

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I have been having file sync issues with Creative Cloud for almost a month. Figured an update would fix it, but never came. I have search many threads and tried many thing, but I have not come across a fix yet.

Basically, it just sits on "Syncing" and say it is on file 1 of 239486 or a huge number similar and tells me it will be like 1310 hours or something.

I could really use this sync to work, if anyone has any suggestions.

Screen Shot 2016-08-27 at 2.23.20 PM.png

@P4ugusto - Not clear how this relates to file syncing and the CC Assets site at https://assets.adobe.com. The applications that are part of your Adobe Creative Cloud subscription should show as installed in the Creative Cloud desktop application. For example I have only 1 application installed per the screenshot.

Please explain the problem you are having with more detail.

Screenshot 2016-10-19 14.37.44.png

TOPICS
File sync

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1.7K

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Aug 27, 2016 2
Most Valuable Participant ,
Aug 27, 2016

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Aug 27, 2016 0
Adobe Employee ,
Aug 28, 2016

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The Adobe log files on your computer should be able to tell the Core Sync team why file syncing is not working for you.

Use the Adobe Log Collector Tool at https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and email the logs plus explanation of your problem to SyncForum-Communication@adobe.com. Provide the additional information outlined by Warner Harress in this Adobe forum post at https://forums.adobe.com/message/8385752#8385752.

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Aug 28, 2016 0
New Here ,
Sep 07, 2016

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I sent my log files to the Core Sync team and followed all instructions, but have not heard back. Is there a delay?

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Sep 07, 2016 0
New Here ,
Oct 14, 2016

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applications that appears in creative cloud do not match the applications installed on my computer

tanks

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Oct 14, 2016 0
Adobe Employee ,
Oct 19, 2016

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@P4ugusto - Not clear how this relates to file syncing and the CC Assets site at https://assets.adobe.com. The applications that are part of your Adobe Creative Cloud subscription should show as installed in the Creative Cloud desktop application. For example I have only 1 application installed per the screenshot.

Please explain the problem you are having with more detail.

Screenshot 2016-10-19 14.37.44.png

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Oct 19, 2016 0