Creative cloud SYNC problem

Explorer ,
Dec 01, 2015

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I am using my company account in office and home. When i am creating or modify the file in office there is no problem. But in home, creative suite just download the files from server. Can not sync the files what i made in home PC. download ok, but no upload. And there is no explanation for error, it says just, couldnt sync. Please help

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Creative cloud SYNC problem

Explorer ,
Dec 01, 2015

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I am using my company account in office and home. When i am creating or modify the file in office there is no problem. But in home, creative suite just download the files from server. Can not sync the files what i made in home PC. download ok, but no upload. And there is no explanation for error, it says just, couldnt sync. Please help

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File sync

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270

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Dec 01, 2015 0
Adobe Employee ,
Dec 01, 2015

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Dec 01, 2015 0
redtea LATEST
Adobe Employee ,
Dec 02, 2015

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Hi:

Thanks for your email. Could you please use the log collector tool (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html )and send the zip file on your both machines to me at SyncForum-Communication@adobe.com?And also please kindly provide the information as below :

  • Operating systems in your office and home computers
  • Timezone in both computers
  • Name and Size of the specific files which cannot upload in your home computer
  • Creative Cloud Version in both computers
  • Forum post link
  • Your Adobe ID

Best Regards.

Lin

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Dec 02, 2015 0