Creative Cloud - Sync stuck in loop

[#1]

Does anybody know how to remedy this?

I've logged out and logged in to both computers with CC installed. On my MacBook Pro, there's no issue but on my Windows 7 machine, this is all CC does - "Syncing files 12 of 17". Or it starts with 16/17. It's always one of the two and it just does that infinitely. It does it incredibly fast, appearing like a flash. Help/advice?? Thanks!

[#2]

Does anybody know how to remedy this?

I've logged out and logged in to both computers with CC installed. On my MacBook Pro, there's no issue but on my Windows 7 machine, this is all CC does - "Syncing files 12 of 17". Or it starts with 16/17. It's always one of the two and it just does that infinitely. It does it incredibly fast, appearing like a flash. Help/advice?? Thanks!

[#3]

File Sync Links that may help

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

[#4]

Hi georazz,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'AppData' is a hidden folder. Please read this page for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Thank you,

Ben

[#5]

georazz,

Thank you for sending the log. We're currently investigating this issue.

Ben

w3806498

[#6]

Hi,

I see this issue comes from 3 years ago but, now I'm having this same issue since the first days of january (2018), I would like ti know if there is a solution for this

Thanks

[#7]

I'm facing same issue! What is the solution? My work doesn't going on whit this issue. That's happen just windows, Mac version of adobe cc working very well. I hope getting update and fix that.

[#8]

same issue, sync gets stuck in infinite loops.  Seems Creative Cloud can not keep track of which file is actually which file on either computer and continues to transfer data indefinitely.

[#9 · Accepted solution]

Hi Cliff,

I’ve seen some other recent reports of sync running continuously and never completing.

https://forums.adobe.com/message/10367869?tstart=0#10367869

Maybe try these suggestions

1) One of the people on the posted resolved by installing some pending OS updates.

2) A second person resolved it by recreating some of the CoreSync database files. They mention the continuous sync being brought on by changing the location of the Creative Cloud Files folder.

Please try these steps after stopping all of the sync related processes

1. First, stop syncing and shut down the Creative Cloud app
2. Second, just in case, delete all temporary files in AppData\Local\Temp
3. Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
4. Finally, launch the Creative Cloud app and start syncing

Let me know if these help,

Best,

- Dave

[#10]

For step 2, what are the locations of those files on macOS? I was able to track down Step 3 and gave that a try, but it wasn't enough.

Step 3 on macOS is at ~/Library/Application Support/Adobe/CoreSync

[#11]

I am having the same problem as you on Mac. Did you ever find a solution?

[#12]

The issue happened to me when there was an electricity outage at the office. This software bug is something Adobe should prevent. Deleting temp files seems to be complicated and time consuming, not to mention searching for answers online / in forums. Projects should not "die" when a computer goes off unexpectedly. This things should not happen with a software done by Adobe. The expectation is much higher, especially when there are many other great UX tools in the market. This original post is from 2014, we're in 2020 - 6 years since then, and the same or similar issue happenes again and again. I personally gave up on trying to solve this particular issue (luckily the project was in the beginning). I had to manually recover/recreate the project. Next time I will probably move to a more reliable software.

[#13]

I completely agree.  It's almost 2021 and this issue does not goes away. This really defeats the purpouse of using a "Cloud" for project collaboration if in the end things have to be done manually.  Big waste of time and money.  I will try the steps suggested by Cliff later tonight and try to report back if it worked.  I am really tired of having to deal with this crap of a problem.

[#14]

That worked like a charm! Thank you!!