Creative Cloud - Sync stuck in loop

Aug 12, 2014

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Does anybody know how to remedy this?

I've logged out and logged in to both computers with CC installed. On my MacBook Pro, there's no issue but on my Windows 7 machine, this is all CC does - "Syncing files 12 of 17". Or it starts with 16/17. It's always one of the two and it just does that infinitely. It does it incredibly fast, appearing like a flash. Help/advice?? Thanks!

screenshot.JPG

Hi Cliff,

I’ve seen some other recent reports of sync running continuously and never completing.

https://forums.adobe.com/message/10367869?tstart=0#10367869

Maybe try these suggestions

1) One of the people on the posted resolved by installing some pending OS updates.

2) A second person resolved it by recreating some of the CoreSync database files. They mention the continuous sync being brought on by changing the location of the Creative Cloud Files folder.

Please try these steps after stopping all of the sync related processes

  1. First, stop syncing and shut down the Creative Cloud app
  2. Second, just in case, delete all temporary files in AppData\Local\Temp
  3. Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
  4. Finally, launch the Creative Cloud app and start syncing

Let me know if these help,

Best,

- Dave

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File sync

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Creative Cloud - Sync stuck in loop

Aug 12, 2014

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Does anybody know how to remedy this?

I've logged out and logged in to both computers with CC installed. On my MacBook Pro, there's no issue but on my Windows 7 machine, this is all CC does - "Syncing files 12 of 17". Or it starts with 16/17. It's always one of the two and it just does that infinitely. It does it incredibly fast, appearing like a flash. Help/advice?? Thanks!

screenshot.JPG

Hi Cliff,

I’ve seen some other recent reports of sync running continuously and never completing.

https://forums.adobe.com/message/10367869?tstart=0#10367869

Maybe try these suggestions

1) One of the people on the posted resolved by installing some pending OS updates.

2) A second person resolved it by recreating some of the CoreSync database files. They mention the continuous sync being brought on by changing the location of the Creative Cloud Files folder.

Please try these steps after stopping all of the sync related processes

  1. First, stop syncing and shut down the Creative Cloud app
  2. Second, just in case, delete all temporary files in AppData\Local\Temp
  3. Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
  4. Finally, launch the Creative Cloud app and start syncing

Let me know if these help,

Best,

- Dave

TOPICS
File sync

Views

7.1K

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Aug 12, 2014 3
Aug 12, 2014

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Aug 12, 2014 1
Adobe Employee ,
Aug 13, 2014

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Hi georazz,

Could you send us your log files so that we can investigate further? Please zip up the entire 'CoreSync' folder at the location below and send it to me at bmordue@adobe.com.

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'AppData' is a hidden folder. Please read this page for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Thank you,

Ben

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Aug 13, 2014 0
Adobe Employee ,
Aug 15, 2014

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georazz,

Thank you for sending the log. We're currently investigating this issue.

Ben

w3806498

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Aug 15, 2014 0
Feb 01, 2018

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Hi,

I see this issue comes from 3 years ago but, now I'm having this same issue since the first days of january (2018), I would like ti know if there is a solution for this

Thanks

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Feb 01, 2018 3
Feb 03, 2018

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I'm facing same issue! What is the solution? My work doesn't going on whit this issue. That's happen just windows, Mac version of adobe cc working very well. I hope getting update and fix that.

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Feb 03, 2018 0
May 24, 2018

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same issue, sync gets stuck in infinite loops.  Seems Creative Cloud can not keep track of which file is actually which file on either computer and continues to transfer data indefinitely.

2018-05-24 Adobe Sync0.JPG

2018-05-24 Adobe Sync1.JPG

2018-05-24 Adobe Sync2.JPG

2018-05-24 Adobe Sync3.JPG

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May 24, 2018 0
Adobe Employee ,
May 25, 2018

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Hi Cliff,

I’ve seen some other recent reports of sync running continuously and never completing.

https://forums.adobe.com/message/10367869?tstart=0#10367869

Maybe try these suggestions

1) One of the people on the posted resolved by installing some pending OS updates.

2) A second person resolved it by recreating some of the CoreSync database files. They mention the continuous sync being brought on by changing the location of the Creative Cloud Files folder.

Please try these steps after stopping all of the sync related processes

  1. First, stop syncing and shut down the Creative Cloud app
  2. Second, just in case, delete all temporary files in AppData\Local\Temp
  3. Third, delete the {hash}.db, {hash}.db-shm and {hash}.db-wal from AppData\Roaming\Adobe\Coresync
  4. Finally, launch the Creative Cloud app and start syncing

Let me know if these help,

Best,

- Dave

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May 25, 2018 1
Jun 22, 2018

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For step 2, what are the locations of those files on macOS? I was able to track down Step 3 and gave that a try, but it wasn't enough.

Step 3 on macOS is at ~/Library/Application Support/Adobe/CoreSync

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Jun 22, 2018 0
Dec 13, 2018

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I am having the same problem as you on Mac. Did you ever find a solution?

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Dec 13, 2018 0
Aug 04, 2020

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The issue happened to me when there was an electricity outage at the office. This software bug is something Adobe should prevent. Deleting temp files seems to be complicated and time consuming, not to mention searching for answers online / in forums. Projects should not "die" when a computer goes off unexpectedly. This things should not happen with a software done by Adobe. The expectation is much higher, especially when there are many other great UX tools in the market. This original post is from 2014, we're in 2020 - 6 years since then, and the same or similar issue happenes again and again. I personally gave up on trying to solve this particular issue (luckily the project was in the beginning). I had to manually recover/recreate the project. Next time I will probably move to a more reliable software.

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Aug 04, 2020 3
Oct 09, 2020

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I completely agree.  It's almost 2021 and this issue does not goes away. This really defeats the purpouse of using a "Cloud" for project collaboration if in the end things have to be done manually.  Big waste of time and money.  I will try the steps suggested by Cliff later tonight and try to report back if it worked.  I am really tired of having to deal with this crap of a problem.

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Oct 09, 2020 0
Mar 27, 2020

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That worked like a charm! Thank you!!

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Mar 27, 2020 0