Copy link to clipboard
For very long I'm seeing this message "Getting storage information" in the creative cloud app.
I even tried Signed out and in again. Still, I see same error.
Does anybody have this issue?
first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:Win: Ctrl + Alt + RMac: Cmd + Opt + Rif that fails, do a clean cc install:uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.htmlthen uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.htmlclean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.htmlrestart your computer (don't skip this)reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)use the desktop app to install your cc programs/trials