Creative Cloud Sync

Jun 01, 2020

Copy link to clipboard

Copied

For very long I'm seeing this message "Getting storage information" in the creative cloud app.

I even tried Signed out and in again. Still, I see same error.

 

Does anybody have this issue?

 

 

 

Screen Shot 2020-06-01 at 2.09.48 PM.png

TOPICS
Activation, Collaboration, Creative Cloud, File sync, Libraries

Views

383

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud Sync

Jun 01, 2020

Copy link to clipboard

Copied

For very long I'm seeing this message "Getting storage information" in the creative cloud app.

I even tried Signed out and in again. Still, I see same error.

 

Does anybody have this issue?

 

 

 

Screen Shot 2020-06-01 at 2.09.48 PM.png

TOPICS
Activation, Collaboration, Creative Cloud, File sync, Libraries

Views

384

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 01, 2020 0
kglad LATEST
Jun 01, 2020

Copy link to clipboard

Copied

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 01, 2020 0