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Creative Cloud Syncing Error

New Here ,
Jun 26, 2021 Jun 26, 2021

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I've reached the maximum 100GB on the creative cloud so I transferred all of the files onto some hard drives and deleted everything in Creative Cloud (in both the website and the folder on my mac). However, the syncing has been stuck forever and nothing is happening. Any new files put into creative cloud will receive the red "!" because it thinks the drive is full when there's clearly nothing in it.

Things I've already tried:

- Deleted all files on CC

- Logged out and in of CC app

- Tried to delete files on the website Work Files but it won't allow me to

- Clicked the Refresh/Pause button on the app

Screen Shot 2021-06-26 at 11.24.14 AM.png

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File sync

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Community Expert ,
Jun 26, 2021 Jun 26, 2021

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on your cc web site, make sure the deleted files/trash is empty.

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