CREATIVE CLOUD SYNCING FILES UNKNOWN

[#1]

Hi,

My desktop files are syncing to the creative cloud as unknown files. I have already spoke to a tech support who said this is an error. NO SOLUTION GIVEN.

He said to download the file to then use it. Except if I download it, all the other files that create it are said to be missing as I haven't downloaded them. I do not want to download every single file for my project when I access it from different laptops; this defeats the purpose of the cloud.

I have paid £250 for a faulty service. Is there a solution otherwise, I would like a refund.

Thank you,