Creative Cloud Syncing never ending / doesnt stop / continuously going

[#1]

Hi!

I have an issue with creative cloud syncing: It never ends. I only have around a thirty PDFs in my creative cloud folder. When I access the PDFs online, they are all there. However, the syncing is ongoing and never stops. It only stops when I delete all my files and folders within the creative cloud folder. I have left my PC on for two weeks now in the hope the syncing would finally come to an end. No chance, it is still syncing. I have a super fast internet connection, so 30 PDFs usually take seconds for me to up- or download.

This is cause for concern, as I am wondering what the hell Adobe is still syncing? It cannot be my PDFs since they are all synced already! Also, this is using my system resources and is putting a strain on my bandwidth!!

Can anyone explain to me:

1.) Why the Creative Cloud App is continuously syncing

2.) What is the app syncing (since my files are all uploaded already)

2.) What I can do to make it stop

I do not want to stop syncing altogether, I just want it to stop after my very minor changes are complete. That said, it does make me wonder if it is a good idea to let Adobe into my system in such a way, if things like this occur!

Any help is greatly appreciated... but please only respond if you know what your talking about!

Don't tell me to reinstall the app - I have done that!

Don't tell me to move files into another folder and then back - I have done that!

No need to tell me how to stop syncing altogether - I know how to do that!

[#2]

Hi!

I have an issue with creative cloud syncing: It never ends. I only have around a thirty PDFs in my creative cloud folder. When I access the PDFs online, they are all there. However, the syncing is ongoing and never stops. It only stops when I delete all my files and folders within the creative cloud folder. I have left my PC on for two weeks now in the hope the syncing would finally come to an end. No chance, it is still syncing. I have a super fast internet connection, so 30 PDFs usually take seconds for me to up- or download.

This is cause for concern, as I am wondering what the hell Adobe is still syncing? It cannot be my PDFs since they are all synced already! Also, this is using my system resources and is putting a strain on my bandwidth!!

Can anyone explain to me:

1.) Why the Creative Cloud App is continuously syncing

2.) What is the app syncing (since my files are all uploaded already)

2.) What I can do to make it stop

I do not want to stop syncing altogether, I just want it to stop after my very minor changes are complete. That said, it does make me wonder if it is a good idea to let Adobe into my system in such a way, if things like this occur!

Any help is greatly appreciated... but please only respond if you know what your talking about!

Don't tell me to reinstall the app - I have done that!

Don't tell me to move files into another folder and then back - I have done that!

No need to tell me how to stop syncing altogether - I know how to do that!

[#3]

Moving to File Hosting, Syncing, and Collaboration​

[#4]

Hi Red Point,

Sorry to hear you are having this issue. Thanks for the explanation of the issue and explaining what you've tried so far.

I have a few more questions for you:

- Could you confirm the version of the Creative Cloud app you have installed from the preferences?

- You mentioned you are on a PC, but I was curious what version? Windows 10, Windows 7, etc.
- Was it working before? Does this issue seems related to anything you're aware of, installing the latest update, etc.?

- Just to ensure I understand, what process did you go through to reinstall? Did follow specific kb article?

Thanks for info,
- Dave

[#5]

Hi David,

Thank you for your very quick response! Here are the answers to your questions regarding my system:

1.) I am using Windows 10 Home (Version 1607 - OS Build 14393.351) in a 64 bit operational environment

2.) Creative Cloud App version is  3.9.1.335

3.) CCA installed / reinstalled on the 29th of October.

4.) What I did before this behavior occurred, was point the Adobe Creative Cloud folder to another location on my internal drive. Its currently pointing to the physical location H://Creative Cloud Files/Creative Cloud Files/. Can´t say for sure if there is a causal connection.

5.) CCA is running as a 32bit app. I understand this is normal behavior...

I do not recall which KB I was following, but it was a thread regarding continuous syncing (might have been a post from 2015 if I recall correctly). But as I mentioned already, it did not help, at least not with the two procedures I was following (moving files / folder and re-installing the app).

Regards

[#6]

Thanks Red Point,

I've reported the issue to the appropriate engineering team. Hopefully its something which we can get resolved soon.

Regards,

Dave

[#7]

I've gotten feedback from engineering that this issue was resolved yesterday. Please reply back if you're still having sync issues.

Thanks,

- Dave

[#8]

Hi David!

Unfortunately the issue is not resolved. I left it on for one week now, hoping the syncing would stop at one point. It keeps syncing the files over and over again.

Is there anything I can do to make it stop and make it behave normally?

Cheers, Walter

[#9]

Hi Walter,

Sorry to hear you're still having issues. As a test could you try uninstalling and reinstalling the Creative Cloud app and see if the behavior persists after doing so?

This article has a link to an uninstaller utility and where to download to install it again

Uninstall the Adobe Creative Cloud desktop application

Please let me know if this helps,

Cheers,

- Dave

[#10]

Hi David,

thank you again for your reply & suggestions. I have followed your instructions, uninstalled and then reinstalled the creative could app. It synced all my 233 files correctly, but then started to sync these 34 mysterious files again. It are these 34 files that are constantly synced over and over again. No idea what these files are? The first 233 where correct and correspond to the files I have in my local creative cloud folder. They were also synced first and relatively quickly. 

I have also checked if there are any oversize files in my folders, but the largest ones are only around 20 MB, so that cannot be causing it.

I also checked my archived and shared file folders, which are empty.

Is there maybe some database I can reset or delete locally which might be causing the problems? If only I could see which ghost files are currently being synced I could maybe narrow down the problem. But the creative cloud app does not show which files are currently being synced (which I think is actually a bad idea, especially for troubleshooting like in my case).

Any further help greatly appreciated!

Cheers, Walter

[#11]

Hi Walter,

Thank you for trying the reinstall. Sorry to hear it didn't help. I'll have our engineering check your account. It's often helpful for them to have log files from your system in some cases. Would you be able to collect and upload them in case they're needed?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. If you could upload zip to Creative Cloud files, enable it for download and share the link with me I'll pass it on to engineering.

Cheers,

- David

[#12]

Hi Dave,

I just send you the link to my adobe log files.

Cheers, Walter

[#13]

Hi David,

I have a similar issue with the never ending sync with no green or red markers appearing (OSX High Sierra)  I did all the steps explained here in the thread, that didn't solve the issue and finally tried to upload the log files to send you the link. Even that didn't work (see screenshot below), but when I tried to upload a very small file (150kb), it did work.

EDIT: It seems to have worked now and the file should be here: Adobe Creative Cloud

Is there any other way to send you the log files to see, what's happening here?

Best,

- Joakim

[#14]

Any response? I have send you the log file but still have not received any response!!

[#15]

Hi Red Point, 

I just found your direct message with a link to the log files you sent on the 4th. Thank you following up. I accidentally missed them Thank you for following up again, I'll see what I can find out from them and let you know.

Sorry,

Dave

[#16 · Accepted solution]

Hey Walter,

I after reviewing your logs our engineering department was able to identify the cause. This issue will be fixed in a future update to the Creative Cloud app. I'm not sure when that will be, but hopefully some time soon.

Thanks for reporting it!

- Dave

[#17]

Hi David,

I appreciate your help and I am happy to hear that you were able to fix the issue. Looking forward to the next update then...

Greetings,

Walter

[#18]

Hey Walter,

Engineering had a few additional questions when you have the chance.

• You said you tried moving the files out and then back again, this was just out of the Creative Cloud files folder within the H drive and then back again correct?
• Does the issue persist if you change the location of the Creative Cloud Files folder from H drive back to the startup/C drive?
• Do you have limited hard drive space in either the startup/C or H drive? Was that why you changed the location to the H drive?

Thanks,

- Dave

[#19]

Hi Dave,

When I moved my Creative Cloud Files Folder, it was moved as a whole from one drive to the other (as far as I can remember). Not just the files and sub folder but the whole folder.

Hard Drive H is 4 TB in size with 2.5 TB free space (NTFS). I have done some research on my drive, which has a sleep function. It often takes time to spin up when accessed, which can cause an app to freeze momentarily. This is not a bug but a feature of the drive, I am told.

I moved the creative cloud files folder to H:, as my C: dive is a SSD drive with limited space, which can fill up quickly if used for storage purposes. As you know, SSD should primarily stay reserved for system files.

I have a 😧 drive, which does not have a sleep function. I also have space there, so I could move the creative cloud folder to that drive, if you want me to test that option.

Cheers,

Walter

[#20]

Thank you for the information Walter! I appreciate your help!

I'll follow up with our engineering department and see if testing on the D would help and let you know.

Cheers,

Dave

[#21]

Hey Walter,

Yeah, if you could check if the issue happens on the D drive or not it would help us out. If you try and let us know how it goes that would be great. Thanks

Cheers,

- Dave

[#22]

Hi Dave,

I moved the Creative Cloud Folder from H: to D. Unfortunately, the continuous syncing issue is still there. Left it on overnight and it’s still syncing. It is going in cycles, once it uploads the 300 files, it starts again from 0 and so on.

I also have severe issues with Adobe Illustrator, as it opens 10-15 background instances of the same app and completely paralyses my system. Even the input of my keyboard becomes delayed. The Illustrator performance issue has been posted to Adobe a year ago, (Feb. 2015 the first time) and still hasn’t been fixed, which I consider seriously irresponsible. I know this is not the place to post Illustrator related issues, but I just want you to know, my frustration level is going into red and this little syncing issue is just one of many problems I am experiencing with Adobe lately. I also posted that my FTP settings are always reset when a new version of Muse comes out, which means I have to reenter 25 FTP settings over and over again. And again, completetly ignored by Adobe (I thinks I posted that issue 18 months ago the first time round) .

I am really starting to believe, that Adobe is experiencing a management problem. Some people on the forums are saying that these are the clear first signs, that Adobe’s monopoly is hurting the consumer. Adobe is also rolling out features way too quickly (Bigger is not Better in case you didnt hear that one before); When the support team nor the engineers can keep up with the problems, it’s a definite sign that Adobe needs to slow down developments and needs to start focusing their attention on stability and performance. 

Let me quote a forum member to that regard (whom I fully agree with): “This whole Illustrator soap is becoming increasingly tragic.” – I would like to extend his comments to the whole creative cloud experience and other apps as well. https://forums.adobe.com/thread/2177667

I cannot understand why Adobe is introducing new features to apps, when the reliably & stability of existing apps and features has not been warranted. Every Adobe Manager should be FORCED to spend at least one to two days a month reading nothing but the posts in their own forums. That would put them back in touch with reality quickly.

Something Adobe needs urgently!!!!

PS: I feel like I am waisting my time on these forums, I really have other things to do. We are also not your Guinea Pig Test ground! Adobe should pay someone for doing that and not roll it onto us, the consumers. We are paying nearly 720 USD a year for a system that does not do what it is supposed to do. I dont want to rant, I just want these issues resolved!

Cheers

(and thanks Dave for helping me out here)!

[#23]

Hi Walter,

Thank you for testing from the 😧 drive and sharing your feedback. I'm sorry for your frustration and to hear about all these other issues you've encountered with the various apps. I agree with you that the company should focus on ensuring the reliability and stability of existing apps before adding new features. The apps are constantly in a state of being improved and we do still go through the same prelease and bug testing processes for the apps like we always have (unless the app is specially is labeled otherwise). I don't know how systemic the issues you've encountered are, but would be curious to know. Most people that come to the forums do so because of problems, or questions, so what is seen here may not necessarily be representative of the average user experience. Do you have links to other forum threads you've posted on or case numbers for these other issues you mention? I'm happy to research and advocate for their resolution too. Like you, I too just want to see our issues get resolved.

Cheers,

- Dave

[#24]

Yep. I have the same issue the OP has and looking at the time stamps it's been over 2 years and this is still an issue?? The perma-sync bogs down my whole system, and internet connection gets sketchy in the process. I just want this stopped. I don't use the Creative Cloud for saving my files unless by accident. Far too problematic. Looking at my folder - There are NO files to sync.

Needless to say this is not acceptable, and extremely frustrating. I get it, you've got the market cornered. Where is the service and support? New, kitchy features don't help when these CC apps are still plagued by basic, stability issues.

FIX - Turn it OFF

** Turned off "File Sync" in the task bar Creative Cloud app.

[#25]

Nope, false alarm. Issue stayed.

Let PS warm up.. 15mins later I noticed any web based activity grinding to a halt. Looked at PS again and there it was, endlessly trying to sync files THAT DONT EXIST! I don't even use the creative cloud for various other functionality issues, and now this. I need this OFF!

[#26]

Hi Dave,

It's nice that you "want to see our issues get resolved."

I would like the same after more than a year this issue was posted... 

Cheers,

Paul

[#27]

Hi Paul,

Although the symptoms may appear the same, we've discovered and released fixes for being unable to sync since the original post here. This issue is not something that everyone encounters and the underlying cause/solution varies from case to case. If you're unable to use sync I'm happy to work with you to troubleshoot or alternatively you can contact and work phone/chat support. If you'd like to me to try to assist these would help me better understand the issue in your circumstance.

•     What troubleshooting have you tried already?
•     Has sync worked on the system in the past?
•     What anti-virus/security software do you use on the system?
•     What operating system and version are you using?
•     Is sync failing to start or running indefinitely?
•     Are you getting any kind of error message?

Please get back to me with additional information and I'll see what I can do to help.

Thanks,

- Dave

[#28]

Hi Dave,

thanks for the reply. As you can read I am not very confident that this

problem will be solved soon since it has been reported many times now.

In my case file sync is running indefinitely. I have only 13Gb left in the

CC folder. Even that amount of data does not sync properly.

I have tried every kind of troubleshooting that I could find,

including restarting several times. The speed is, of course, set to

maximum. My internet connection is 400 down/40 up. That should be enough.

My system is Mac High Sierra 10.13.3. I don't run virus software.

It worked a few months ago in CC with about 40 Gb. That seemed to work.

After I tried to set up an environment with a client with 500 Gb,

everything was stuck. It took me a day for troubleshooting, googling

solutions and moving files around. Then I moved the 500 Gb back to DropBox

and it was synced in a few hours again. After that no trouble.

I hope this information will help you in fixing the problems.

As you can imagine I won't trust CC syncing for the next half year. Then I

will take a peek to see if you have finally solved the problems.

See you at Adobe back in September!

best regards,

Paul

Op wo 28 mrt. 2018 om 22:35 schreef David__B <forums_noreply@adobe.com>:

Creative Cloud Syncing never ending / doesnt stop / continuously going created

by David__B <https://forums.adobe.com/people/David__B> in *File Hosting,

Syncing, and Collaboration* - View the full discussion

<https://forums.adobe.com/message/10276829#10276829>

[#29]

Thanks for the additional details and background Paul.

Have you tried uninstalling and reinstalling the Creative Cloud app? I have seen that help in some cases. Adobe has an uninstaller you can download to assist with the process here: Uninstall the Adobe Creative Cloud desktop application

You can reinstall from here: Download Creative Cloud desktop app

If this isn't something you've tried I'd give it a go to see if helps

Kind regards,

- Dave

[#30]

Yes, I did. I will give it another try to do you (and maybe myself) a favour.

After that, I think I have wasted enough time on this Adobe Creative Swamp...

(But I will keep using the tools of course as I have been doing for 25 years.)

Kind regards,

Paul

[#31]

I have the same issue on a windows computer, to sync 1 mb takes all day hahaha, Creative Cloud Files is working so bad.

[#32]

Hello,

I already posted such kind of troubles, but since any one did not  answer anything , I try again by your other way ...

=========================================================

I have been struggling with Creative Cloud Files synchronizing for 6 weeks .

  I was wondering to scale up to 1To, but without any solution to my issue, for sure i will prefer OneDrive or other Cloud Storage solutions.

  I only had 1,7 Go to synchronize from my desktop to my CC.

It was very , very, ... long for all the files lower than 10mb, but, nevertheless, at the end  it worked .

   Then, for the last 8 files which are between 10mb and 140mb, I am still waiting and waiting...

However, in having a look on my network flows, I see a lot of mbs that are migrating from my adress to your adress ( located in AWS, like some other cloud hosting providers).

  Is it a limitation ?

  A trouble with consistency check of such " not so big " files ?

     Or a TimeOut limit connection that could be raised by my only ADSL connection ? In such case I am just wondering why it works for the same files with OneDrive  or DropBox

In the log file of CoreSync , I can find few  lines like "20180402-190046.238: t=0dc4: Info: [livetype] longpoll: request timed out at gateway (504). will retry" ..... Hum Hum ?!

  Of course feel free, to propose  any other kind of solutions that may make me happy  and trusty in ACC ! .

Thank you

[#33]

Hi Paul,

Thanks for continuing to try to get it working correctly. Once we've done all the troubleshooting, if we're still unable to get it to work I generally collect log files and have the related engineering department review them to see if they can help resolve the issue. I'd be happy to do that in your case too if you have the time and are willing. Please let me know if you'd like to go that route.

Thanks,

- Dave

[#34]

Hi Jesus,

Sorry to hear sync is working so slow for you. All day to sync 1MB definitely sounds like something isn't working correctly. A few additional questions to better understand the situation.

• Has it always done this or is this something new?
• Are you using a high speed internet connection
• Is the transfer speed setting in the Creative Cloud app preferences set to Maximum?
• What is the upload setting on the system? (Can you run a speed test via www.speedtest.net)?
• Did you have any other bandwidth intensive applications open at the time?

Please let me know when you get the chance.

Thanks,

- Dave

[#35]

Hi Fargo66,

It sounds like sync is working in your case but very slowly. I wondered the same thing for in your case as in others

• Has it always done this or is it something new?
• Are you using a high speed internet connection, I saw you mentioned ADSL?
• Is the transfer speed setting in the Creative Cloud app preferences set to Maximum?
• What is the upload setting on the system? (Can you run a speed test via www.speedtest.net)?
• Did you have Dropbox and OneDrive also open when you were experiencing the slow syncing?
• Did you already run the log collector on the system?

Please get back to me when you get the chance.

Thanks,

- Dave

[#36]

Hi David

    I just tried again with a 200Mo file ( medium size of PSD photoshop file, or TIF ...) .

   I got exactly the same symptoms :

• Never ending
• At least 10 ports are opened in upload to AWS, they load and load, and suddenly they are stopped
• and few minutes after 10 NEW ports  are opened and restart the loading from the begininng

   It really looks like a time limit that automatically stops the upload process in time_out .

   Have you ever heard about such time limit ? rather than size limit ...

Here below are the answer to your question

• Has it always done this or is it something new?

               Always for files bigger than 70-100Mo

• Are you using a high speed internet connection, I saw you mentioned ADSL?

               ADSL

• Is the transfer speed setting in the Creative Cloud app preferences set to Maximum?

               YES

• What is the upload setting on the system? (Can you run a speed test via www.speedtest.net)?

               Ping : 39 ms

               Download : 8.89 mbs

               Upload : 0.95 mbs

• Did you have Dropbox and OneDrive also open when you were experiencing the slow syncing?

               NO. Not at the same time.

               But it works much more than better, whatever file size, even with my "small" ADSL internet connection

• Did you already run the log collector on the system?

                 YES

               Here below is an extract where you can read  :

1. "Request timed out at gateway (504). will retry"
2. Then , the cache file seems to be deleted
3. Then a poll Timeout parameter seems to be set to 1020
4. Then the uploade process seems to be reinitialized
5. and then to be restarted again
6. NEVER ENDING

(IpcController.cpp.musync::IpcControllerImpl::LogHelper::sendResponse.157)

20180414-113926.125: t=8cfc: Info: ACSL: Received empty journal (LoggingJournalParserCallbacks.cpp.AdobeACSL::LoggingJournalParserCallbacks::onEnd.41)

20180414-113926.125: t=8690: Info: mon: Begin status success  for 79825A314EFC24E90A490D44@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20180414-113926.125: t=8690: Info: mon: End status success  for 79825A314EFC24E90A490D44@AdobeID.00000000-0000-0000-0000-000000000000.cclibraries (ChangeMonitorController.cpp.musync::ChangeMonitorControllerImpl::handleJournalStatusHandler.608)

20180414-115535.280: t=1838: Info: [livetype] onResponseHeaders (id=longpoll) {"Connection":"keep-alive","Content-Length":"0"}

20180414-115535.280: t=9f7c: Info: [livetype] longpoll: request timed out at gateway (504). will retry

20180414-115535.280: t=9f7c: Info: [livetype] longpoll: listening immediately given retry-after 60 seconds

20180414-115535.280: t=9f7c: Info: [livetype] longpoll: Sending long poll request to https://polka.typekit.com/subscribe?adobe_id=XXXXXXXXXXXXXXXXXXX%40AdobeID&entitlement_state=4fce303...

20180414-115535.280: t=9f7c: Info: [livetype]  downloadToFile (id=longpoll) => 34

20180414-115535.281: t=9f7c: Warning: GUDE: Delete the sqliteResumeTransfer cache for file : C:\Users\XXXXXX\AppData\Roaming\Adobe\CoreSync\plugins\livetype\c\entitlements-downloading.xml (ChunkedDownload.cpp.ChunkedDownload::~ChunkedDownload.127)

20180414-115535.283: t=49d0: Info: [livetype] onAddParameters

20180414-115535.283: t=49d0: Info: [livetype] onSetTimeout

20180414-115535.283: t=49d0: Info: [livetype] longpoll: setting poll timeout to 1020

20180414-115535.285: t=49d0: Info: [livetype] onAddHeaders (id=longpoll)

20180414-115650.588: t=85b0: Always: RetroEnvironment: reportAppVersionString: CoreSync v.2.4.6.82 x86 (RetroEnvironment.cpp.musync::reportAppVersionString.48)

20180414-115650.589: t=85b0: Always: RetroEnvironment: reportDetailedOsVersionInfo: OSVer: 10.0.0; AppVer: 2.4.6.82 (RetroEnvironment.cpp.musync::reportDetailedOsVersionInfo.69)

20180414-115650.589: t=85b0: Always: RetroEnvironment: reportHostVersionInfo: kHostVersion: 34 (RetroEnvironment.cpp.musync::reportHostVersionInfo.78)

20180414-115650.589: t=85b0: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins'

20180414-115650.590: t=85b0: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\DesignLibraryPlugin'

20180414-115650.594: t=85b0: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\DesignLibraryPlugin\DesignLibraryPlugin.dll'

20180414-115650.594: t=85b0: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\ExchangePlugin'

20180414-115650.603: t=85b0: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\ExchangePlugin\ExchangePlugin.dll'

20180414-115650.603: t=85b0: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType'

20180414-115650.606: t=85b0: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\LiveType\LiveType.dll'

20180414-115650.606: t=85b0: Info: Loading plugins from folder: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\SynKit'

20180414-115650.608: t=85b0: Info: Plugin loaded: 'C:\Program Files (x86)\Adobe\Adobe Sync\CoreSyncPlugins\SynKit\SynKit.dll'

[#37]

hello dave,

I have had a similar problem and you seem to be the only one caring enough to answer so I thank you in advance for your assistance.

My Adobe Creative Cloud is continuously syncing files non stop. I have left the computer on for so long and I have a good internet connection and still the syncing keeps mentioning that few seconds are left to finish syncing then it starts all over again.

I have checked the files in my CC libraries from within the apps, no files seem to be syncing.

I have checked my online files, all files seem to be perfectly synced.

However in my market downloads folder on my mac there is an unknown file that keeps syncing. its name is "b86ac7621064e30ec2df41e684dd4bd7._gstmp"

I have tried to repair the creative cloud app, but the problem remained unsolved.

I have posted in forums but I had no reply, I also have tried to customer chat but nobody answered.

Please how can I resolve this issue?

[#38]

Hi Euuop,

Sorry to hear about your difficulties. I haven't heard of that issue before. I wondered if there was some kind of issue saving the market asset. Maybe try turning off sync from the Creative Cloud app preferences, then moving the "b86ac7621064e30ec2df41e684dd4bd7._gstmp" to the desktop and then turning sync back on. See the file reappears and is able to be downloaded successfully

Let me know if that helps,

Best,

- Dave

[#39]

Hello Dave,

Thank you for answering me.

I have already tried that but it didn't work.

Yesterday I had a remote session and an Adobe Agent solved the problem luckily. I didn't understand exactly what was the core problem, but after several trials we knew the unknown file that wouldn't sync correctly, it turned out to be a set of brushes and we deleted it. That solved the syncing problem.

I am grateful for your concern.

Best Regards,

Donna

[#40]

I've had this issue before and uninstalling CC and reinstalling it did the trick. The issue came back and I didn't want to have to do that every time. So I tried a number of the tips here (including quitting CC, deleting the CoreSync folder, restarting CC) but none worked. Of course, I also tried restarting, updating the OS and all of the CC apps.

That said, I did restart into Safe Mode, launched CC and it synced just fine. Then I restarted again but not in Safe Mode, and the problem went away. (Though perhaps the OS has to be restarted after deleting the CoreSync folder?)

Here's some answers to some of the staff's questions.

•     Has sync worked on the system in the past?
  • Yes, for years
•     What anti-virus/security software do you use on the system?
  • None
•     What operating system and version are you using?
  • macOS 10.12.6
•     Is sync failing to start or running indefinitely?
  • running indefinitely
•     Are you getting any kind of error message?
  • No

The files in question were PNGs. They were created months ago, but viewed a few days ago. They may have been open when the sync was attempting to resync. Starting in Safe Mode wipes out all open windows, so perhaps having the files open was the culprit.

[#41]

I'm having the same issues with the CC2018 versions of the application.