Creative Cloud will not login or sync files

[kathrynp5931801]

I am having issues logging in to Creative Cloud desktop app. The blue wheel spins and spins. I have shut down and disconnected the internet and restarted. When and if I get logged in it says some files failed to sync. Someone please help or let me know I'm not alone.

[KanikaS]

Moving to File Hosting, Syncing, and Collaboration​

[kathrynp5931801]

Anyone else experiencing this?

[David__B]

Hi Kathryn,

I've seen a few other reports here on the forums. I've contacted our engineering team about the issue. Hopefully it's something we can get fixed soon.

- Dave

[zcrhb]

Yeah, I'm also experiencing sync issues. It's frustrating.

[Marcus44]

I've been having the same problem since yesterday. Switching to Dropbox until they can resolve this.

[kathrynp5931801]

Now I can't even log on. Just a blue spinning wheel.

[David__B · Accepted solution]

Hi Kathryn,

I've gotten feedback that this issue should be resolved now. If you're unable to login could you try restarting your computer and attempt to login again. If the issue persists please let us know.

Thanks