Creative Cloud will not login or sync files

Community Beginner ,
Nov 07, 2016

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I am having issues logging in to Creative Cloud desktop app. The blue wheel spins and spins. I have shut down and disconnected the internet and restarted. When and if I get logged in it says some files failed to sync. Someone please help or let me know I'm not alone.

Screen Shot 2016-11-07 at 9.42.41 AM.png

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1 Correct Answer

Adobe Employee , Nov 08, 2016
David__B Adobe Employee , Nov 08, 2016
Hi Kathryn,I've gotten feedback that this issue should be resolved now. If you're unable to login could you try restarting your computer and attempt to login again. If the issue persists please let us know.Thanks

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Adobe Employee ,
Nov 07, 2016

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Community Beginner ,
Nov 07, 2016

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Anyone else experiencing this?

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Adobe Employee ,
Nov 07, 2016

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Hi Kathryn,

I've seen a few other reports here on the forums. I've contacted our engineering team about the issue. Hopefully it's something we can get fixed soon.

- Dave

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Community Beginner ,
Nov 07, 2016

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Yeah, I'm also experiencing sync issues. It's frustrating.

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New Here ,
Nov 07, 2016

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I've been having the same problem since yesterday. Switching to Dropbox until they can resolve this.

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Community Beginner ,
Nov 08, 2016

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Now I can't even log on. Just a blue spinning wheel.

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Adobe Employee ,
Nov 08, 2016

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Hi Kathryn,

I've gotten feedback that this issue should be resolved now. If you're unable to login could you try restarting your computer and attempt to login again. If the issue persists please let us know.

Thanks

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