Creative cloud won't sign in on desktop

New Here ,
Mar 21, 2021 Mar 21, 2021

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Good afternoon,

 

I am a long time user of adobe products and seem to be having a problem that I can not fix. I can not log into the creative cloud desktop app. I have read many threads about to fix this issue, the only problem is that all of them require you to sign-in to the app. I have tried to uninstall and reinstall, however, it tells me that i have to uninstall all the programs that require the app to run, ie: premiere pro, photoship etc. So, I go and try to uninstall those, but for the uninstaller to work, it has to log into the creative cloud app. This is very frusstrating. Any ideas on how i can uninstall and reinstall?

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Cloud storage web assets, Collaboration, File sync, Libraries

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Adobe Community Professional ,
Mar 21, 2021 Mar 21, 2021

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It's strange that this just started happening.  Are you certain your subscription is in good standing and payment details are current?  Can you log-in to your account portal below?

https://account.adobe.com/plans

 

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Failing that, please contact Adobe support by online chat.  Or telephone M-F during normal business hours.

https://helpx.adobe.com/contact/phone.html

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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