Creative cloud won't stop syncing

[andrews10161439]

I have tried everything I read on fixing this issue, re-installing, re-starting I did it all and after 5 days it is still syncing. My files update and sync but the CC App continues to sync and so I can't share any files. What can I do??

Thanks in advance for any help.

[PeterPizza]

I'm having the same issue, any help?

[puneeta95641987 · Accepted solution]

Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

[PeterPizza]

Thanks, I got it resolved, I removed the folders that were not syncing and

renamed them and added them again.

Pete

[andym48918110]

When I can get to my other machine, I'll go ahead and collect the logs for you.

[jennyc69292859]

Hi,

I have downloaded the Log Collector Tool however when I am asked to sign in it will not accept my password.  I checked I had downloaded the tool for Mac as well.  Any reason for this I have also checked my password was correct.

Regards\

Jenny C

[entirety_studio]

So I'm not sure if this solution is permanent - I'll test it again in a few days - but for now it's seemed to have solved it for the most part:

I just went into my Apps via my Windows settings, clicked Adobe CC and selected "Uninstall", and it pops up asking whether to uninstall or Repair. Just clicked Repair, let it do it's thing, opened CC up again and the file sync was suddenly showing the actual file count and was progressing slowly (neither of which it was doing before). 

Will comment again if it stops working.