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Creative Cloud won't sync files

Participant ,
Jan 28, 2015

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Beginning today, creative cloud stopped syncing files. I'm on a mac, OS 10.9.5.

I've restarted the computer, quit and reopened creative cloud, paused and restarted syncing. In the past, pausing and restarting syncing would fix, but does not work any longer. I've gone through the common problems such as file name, characters, etc, but none of that is the issue. It basically won't sync any files that I have created or modified today.

In case it helps with a solution, I had an issue earlier when I was renaming files and organizing folders, some of the files that I moved, delete, or renamed would reappear with their old name in the old location. To stop this, I paused syncing while I organized the files, and it was upon resuming file sync that nothing will now sync.

Thank You.

Dan

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File sync

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Creative Cloud won't sync files

Participant ,
Jan 28, 2015

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Beginning today, creative cloud stopped syncing files. I'm on a mac, OS 10.9.5.

I've restarted the computer, quit and reopened creative cloud, paused and restarted syncing. In the past, pausing and restarting syncing would fix, but does not work any longer. I've gone through the common problems such as file name, characters, etc, but none of that is the issue. It basically won't sync any files that I have created or modified today.

In case it helps with a solution, I had an issue earlier when I was renaming files and organizing folders, some of the files that I moved, delete, or renamed would reappear with their old name in the old location. To stop this, I paused syncing while I organized the files, and it was upon resuming file sync that nothing will now sync.

Thank You.

Dan

Topics

File sync

Views

361

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 29, 2015

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Hi,

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

Also you can check out these links for tips:

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Error: "Unable to sync files"

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Participant ,
Jan 29, 2015

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I have sent you a link to my log files.

Coincidentally, files are syncing again this morning, and hopefully the problem won't reappear.

Thanks.

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