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Creative Cloud won't sync files

New Here ,
Jun 12, 2015

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I just updated CC and now it dos now sync file which is turned on

Hi,

Please refer to the thread below where the issue has been fixed:

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Regards,

Sheena

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File sync

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Creative Cloud won't sync files

New Here ,
Jun 12, 2015

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I just updated CC and now it dos now sync file which is turned on

Hi,

Please refer to the thread below where the issue has been fixed:

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Regards,

Sheena

Topics

File sync

Views

602

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Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 12, 2015

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Hi,

Please refer to the thread below where the issue has been fixed:

Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Regards,

Sheena

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Scott_V2 LATEST
Adobe Employee ,
Jun 13, 2015

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Hi Austin family mag

Did the steps in this link help resolve your issue. Crash every minute or so after automatic update to 2.1.0.108 - Adobe Core Sync

Our engineering team would like to look deeper into this issue. Could you collect the log files for this issue for us to review? Then once you have the logs files. Can you upload the files in a single zip file to your Creative Cloud account and share the link with us here?  Here is a link to show how to upload your files and share them. Creative Cloud Help | Share files and folders  & Online file storage and sharing | Creative Cloud Assets

They log files are located at;

Mac:

The log file can be found here:

<Mac Hard Drive>/Users/<username>/Library/Application Support/Adobe/CloudSync/CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The Users Library user folder is hidden on starting with 10.7 or later

see http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html

Windows:

The log file can be found here:

C:\Users\<username>\AppData\Roaming\CloudSync\CoreSync-YYYY-MM-DD.log

(where YYYY-MM-DD indicate the date of the last log)

Note: The AppData folder is hidden by default this doc shows how to show it if needed

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html

Your help is appreciated.

Regards

Scott

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