Creative Cloud won't sync files

New Here ,
Oct 29, 2017

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Creative Cloud won't sync files anymore on my computer.

I'm running the latest version of the desktop app (Creative Cloud Sync 2.4.3.114) on a MacBook Air with OS 10.12.6

On the 'Files' tab I see the generic "When you turn on File Sync.." message, even though file syncing is turned on. I don't get the option to pause file sync in the drop down menu. And when I turn off file sync in preferences and then turn it back on nothing happens.

I've tried logging out and back into my account. I've tried quitting and restarting the app. I've tried rebooting my computer. I've uninstalled and reinstalled all CC applications to no avail.

<edited to add> I've also seen the suggestion to remove the options.tix file from the CoreSync folder but no such file exists on my machine. I've also ran Disk First Aid to check for permissions errors - all good there...

<edit 2> have also tried moving my Creative Cloud folder to a different hard drive - no luck there either...

<edit 3> Ran Disk First Aid again and found problems this time - ran repair from recovery and that seems to have solved the issue - files are syncing now...

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File sync

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Creative Cloud won't sync files

New Here ,
Oct 29, 2017

Copy link to clipboard

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Creative Cloud won't sync files anymore on my computer.

I'm running the latest version of the desktop app (Creative Cloud Sync 2.4.3.114) on a MacBook Air with OS 10.12.6

On the 'Files' tab I see the generic "When you turn on File Sync.." message, even though file syncing is turned on. I don't get the option to pause file sync in the drop down menu. And when I turn off file sync in preferences and then turn it back on nothing happens.

I've tried logging out and back into my account. I've tried quitting and restarting the app. I've tried rebooting my computer. I've uninstalled and reinstalled all CC applications to no avail.

<edited to add> I've also seen the suggestion to remove the options.tix file from the CoreSync folder but no such file exists on my machine. I've also ran Disk First Aid to check for permissions errors - all good there...

<edit 2> have also tried moving my Creative Cloud folder to a different hard drive - no luck there either...

<edit 3> Ran Disk First Aid again and found problems this time - ran repair from recovery and that seems to have solved the issue - files are syncing now...

TOPICS
File sync

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1.0K

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Oct 29, 2017 0
New Here ,
Mar 07, 2018

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Hi... I have the same issue. Was it resolved?

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Mar 07, 2018 0
Explorer ,
Oct 07, 2018

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Hi I have this problem now,  any solutions?

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Oct 07, 2018 0