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I'v reinstalled the latest Creative Cloud desktop app, and updated to the latest version of Photoshop CC 2014 - but I cannot get Creative Cloud to show me any of my assets (libraries) on the website.
To troubleshoot in Creative Cloud preferences :
1. I made sure Sync was on, and
2. I tested the folder location for files. It was my User folder which seems to be default, and I tested it by changing it to the Creative Cloud folder nested inside User folder, but no change.
I'm on Adobe Creative Cloud 1.9.0.465
And Running Mac OS 10.9.5
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Hi,
Can you send me your log files please?. You can find them in the following locations:
Mac:
/Users/<username>/Library/Application Support/Adobe/CoreSync
Windows:
C:\Users\<username>\AppData\Roaming\Adobe\CoreSync
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)
https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)
Please send upload them to Creative Cloud and send me a link at harress@adobe.com
Also you can check out these links for tips:
-https://forums.adobe.com/community/creative_cloud/host_sync
-http://helpx.adobe.com/creative-cloud/help/sync-settings.html
-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
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Thanks! I sent you a link to a .zip of the log files.
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Hi,
Thanks for sending in your log files. I can see some issue that are stopping Creative Cloud from working properly for you. The main one is.
CJournalDB::IsEntryPending: error is 'SQL logic error or missing database' with query 'database access failed
Then your getting:
Request Failed. ErrorCode: 504 message: HTTP Status 5xx (Server Error). HTTP/1.1 504 Gateway Timeout.
We can quickly fix this by using this method.
This will re created your local database. Could you give this a try and let me know how you get on.
Thanks
Warner