Creative Cloud won't sync with my Libraries

New Here ,
Jan 28, 2015 Jan 28, 2015

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I'v reinstalled the latest Creative Cloud desktop app, and updated to the latest version of Photoshop CC 2014 - but I cannot get Creative Cloud to show me any of my assets (libraries) on the website.

To troubleshoot in Creative Cloud preferences :

1. I made sure Sync was on, and

2. I tested the folder location for files. It was my User folder which seems to be default, and I tested it by changing it to the Creative Cloud folder nested inside User folder, but no change.


I'm on Adobe Creative Cloud 1.9.0.465

And Running Mac OS 10.9.5

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Adobe Employee ,
Jan 29, 2015 Jan 29, 2015

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Hi,

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com

Also you can check out these links for tips:

-https://forums.adobe.com/community/creative_cloud/host_sync

-http://helpx.adobe.com/creative-cloud/help/sync-settings.html

-http://helpx.adobe.com/creative-cloud/kb/arent-my-files-syncing.html

-Size Limits https://forums.adobe.com/thread/1488242

-sync and email link http://forums.adobe.com/thread/1427516?tstart=0

-Phantom folder problem https://forums.adobe.com/thread/1490445

Error: "Unable to sync files"

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New Here ,
Jan 29, 2015 Jan 29, 2015

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Thanks! I sent you a link to a .zip of the log files.

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Adobe Employee ,
Feb 02, 2015 Feb 02, 2015

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Hi,

Thanks for sending in your log files. I can see some issue that are stopping Creative Cloud from working properly for you. The main one is.

CJournalDB::IsEntryPending: error is 'SQL logic error or missing database' with query 'database access failed

Then your getting:

Request Failed. ErrorCode: 504 message: HTTP Status 5xx (Server Error). HTTP/1.1 504 Gateway Timeout.

We can quickly fix this by using this method.

  1. Go to your Creative Cloud folder and right click on any file.
  2. When the context menu is visible click shift on your keyboard and click "View on webisite' then release the shift button.

This will re created your local database. Could you give this a try and let me know how you get on.

Thanks

Warner

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