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I'v reinstalled the latest Creative Cloud desktop app, and updated to the latest version of Photoshop CC 2014 - but I cannot get Creative Cloud to show me any of my assets (libraries) on the website.
To troubleshoot in Creative Cloud preferences :
1. I made sure Sync was on, and
2. I tested the folder location for files. It was my User folder which seems to be default, and I tested it by changing it to the Creative Cloud folder nested inside User folder, but no change.
I'm on Adobe Creative Cloud 18.104.22.1685
And Running Mac OS 10.9.5
Can you send me your log files please?. You can find them in the following locations:
'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:
Please send upload them to Creative Cloud and send me a link at firstname.lastname@example.org
Also you can check out these links for tips:
-Size Limits https://forums.adobe.com/thread/1488242
-sync and email link http://forums.adobe.com/thread/1427516?tstart=0
-Phantom folder problem https://forums.adobe.com/thread/1490445
Error: "Unable to sync files"
Thanks! I sent you a link to a .zip of the log files.
Thanks for sending in your log files. I can see some issue that are stopping Creative Cloud from working properly for you. The main one is.
CJournalDB::IsEntryPending: error is 'SQL logic error or missing database' with query 'database access failed
Then your getting:
Request Failed. ErrorCode: 504 message: HTTP Status 5xx (Server Error). HTTP/1.1 504 Gateway Timeout.
We can quickly fix this by using this method.
This will re created your local database. Could you give this a try and let me know how you get on.