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I have an account with Lightroom 1To.
My cloud storage is wrong: after removeing most of my files, it is still at around 700Go used (and before to remove my files, I had only 350Go maximum).
If I add more files, the 700Go increase but it doesnt discrease whrn I remove the file.
The synchronisation is ok, only the status of total storage is wrong.
The issue is there for at least 1 week.
how can I solve it?
Thanks in advance for your help.
open your cc desktop app and click the link to the cc web files:
empty the deleted files folder. deleted file space is not recovered until this is done and those file are permanently deleted/unrecoverable.
check the spark and lightroom storage by clicking the links at the lower left of your cc web page.
Deleting files is a 2 step process. You must delete the deleted files, too. It's this way because people often make mistakes.
Creative Cloud Storage is located in 3 main places and can be accessed online at the following URLs.Creative Cloud Assets https://assets.adobe.comSynced filesCloud documentsDeleted filesLightroom https://lightroom.adobe.comPhotosAlbumsEdited filesImported filesDeleted filesDocument Cloud https://documentcloud.adobe.comAll documentsStarred filesShared filesAdobe Spark https://spark.adobe.comProjectsBrand filesGraphicsWeb pagesVideos