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delete files from creative cloud storage

New Here ,
Nov 05, 2019

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Hello,

I have deleted all my files from creative cloud but still it indicates '100 GB of 1 TB used'. How do I get rid of the 100 GB so that it indicates 0 GB of 1 TB used?

Hi Henriw,

 

When you delete files from the cloud, they are initially temporarily deleted and are still restorable. To permanently delete, follow these instructions.

 

Let us know if you have questions or continue to experience issues.

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Cloud storage web assets, Creative Cloud, File sync

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delete files from creative cloud storage

New Here ,
Nov 05, 2019

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Hello,

I have deleted all my files from creative cloud but still it indicates '100 GB of 1 TB used'. How do I get rid of the 100 GB so that it indicates 0 GB of 1 TB used?

Hi Henriw,

 

When you delete files from the cloud, they are initially temporarily deleted and are still restorable. To permanently delete, follow these instructions.

 

Let us know if you have questions or continue to experience issues.

Topics

Cloud storage web assets, Creative Cloud, File sync

Views

636

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 05, 2019 1
Enthusiast ,
Nov 05, 2019

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Hi Henriw,

 

When you delete files from the cloud, they are initially temporarily deleted and are still restorable. To permanently delete, follow these instructions.

 

Let us know if you have questions or continue to experience issues.

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Nov 05, 2019 0
New Here ,
Nov 05, 2019

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Thank you for your quick response. This solved my problem.

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Nov 05, 2019 1
Community Beginner ,
Dec 15, 2019

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So we have to click each individual file to delete everything?! this a joke! i have hundreds of files, where is the box that says select all! never using adobe cloud again, they only want to rip you off and force you to buy more storage.

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Dec 15, 2019 0
New Here ,
Dec 20, 2019

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I found a solution: select the first item in your list of 'deleted files', Page Down until you see the bottom of the list (this took me a long time because I had thousands of files to delete), then SHIFT + CLICK the last file.

You should now have all files selected, and can delete them all.

 

Great interface design by Adobe. Well done. /s

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Dec 20, 2019 0
Eredi_13 LATEST
Community Beginner ,
Dec 20, 2019

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Thank you so much for this information, you just helped me greatly. I'm sure others will read this and in turn help them. I do still hope adobe stop dragging their feet and add something that will allow you to delete everything in a bulk. 

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Dec 20, 2019 0