Deleted Files not Appearing in the Archive

Explorer ,
Nov 22, 2016

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Hi,

Among other problems my team is having with Creative Cloud, we're having issues with the Archive. Despite us having access to all of the same CC files, our archives are different and it doesn't seem related to who deleted a file. For example, if I delete files, they won't appear in my archive. However, they will appear in my colleague's archive. Why is this happening and how can it be fixed?

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File sync

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Adobe Employee ,
Jan 10, 2017

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Hi Janelle,

Is this an issue you're stilling seeing. Is it something you can reproduce with any files you delete which are shared?

Thanks,

- Dave

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janeller316 AUTHOR LATEST
Explorer ,
Jan 11, 2017

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Hi,

I'm not sure. We stopped using Creative Cloud because there were too many problems. Files were being spontaneously deleted (sometimes within a matter of seconds of dragging it out of the trash or restoring it). Sometimes they'd be found in someone's archive, sometimes not, and everyone's archive still looked different. My boss contacted Adobe, but nothing they suggested worked, so we had to switch to another way of storing the files.

Thank you,

-Janelle

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