Deleting archived files

Apr 22, 2014

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I am not able to delete any files in my archive. I keep getting an "error please try again message." I moved all my files to the archive because I'm over my limit but I'm not able to actually delete any of them.

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Deleting archived files

Apr 22, 2014

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I am not able to delete any files in my archive. I keep getting an "error please try again message." I moved all my files to the archive because I'm over my limit but I'm not able to actually delete any of them.

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File sync

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284

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Apr 22, 2014 0
Adobe Employee ,
Apr 23, 2014

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Hi Johnnadj,

The error removing items from your archive appears to have been transient. We have emptied your archive for you.

Thanks -

Marc

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Apr 23, 2014 0
Sep 04, 2014

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Hi Marc,

I'm having the same problem with my archive. Can you clear mine for me, too? Thanks!

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Sep 04, 2014 0
Adobe Employee ,
Sep 07, 2014

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@CinematekCreative - We have checked your account and the Archive is empty. All of the metadata looks fine too.

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Sep 07, 2014 0
Sep 08, 2014

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Thanks, Ken. I had been trying to clear my archive for a few days, and then

about 2 hours after I made that post it finally cleared out. No clear

indication why. Thanks for looking into it.

On Sun, Sep 7, 2014 at 2:32 PM, Ken G. Rice <forums_noreply@adobe.com>

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Sep 08, 2014 0