Deleting files from Creative Cloud

New Here ,
May 19, 2018

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I recently bought the Photography plan with 20GB of storage, and already consumed my quota. I want to be able to view the files on the cloud in order to delete the ones I don't want.

I have tried using the Assets tab on Creative Cloud, then View on Web, but none of my files are showing - only a "sync" file. Please see first picture below.

Ideally, I want to be able to see my files like this example below.

Available space

Could the solution be removing files one by one in Lightroom?

Thanks in advance!

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File sync

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1 Correct Answer

Adobe Employee , May 20, 2018
puneeta95641987 Adobe Employee , May 20, 2018
Hi,Thanks for reporting the issue.Would you be able to collect and upload log files from your system after adding a new file from Creative Cloud app?Here is a link to an article about the tool with a link to download it.Log Collector ToolThe tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.Engineering may have some additional questions but this will help us get started.Thanks,Puneet Aggarwal

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Adobe Community Professional ,
May 19, 2018

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Adobe Employee ,
May 20, 2018

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Hi,

Thanks for reporting the issue.

Would you be able to collect and upload log files from your system after adding a new file from Creative Cloud app?

Here is a link to an article about the tool with a link to download it.

Log Collector Tool

The tool will create a zip file on the desktop of all the log files. Please could you send us your logs (punaggar@adobe.com) using the tool.

Engineering may have some additional questions but this will help us get started.

Thanks,

Puneet Aggarwal

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