Device activation limit reached

Community Beginner ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Getting notification about activation limit reached. One of the devices that I need to sign out of, shown in the notification, is actually the device I am using.

drlambert100_0-1613668451314.png

What gives?

TOPICS
Bug

Views

108

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

Sign out and then sign in.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 18, 2021 Feb 18, 2021

Copy link to clipboard

Copied

I did but why should I have to? Occasionally, I open on a third computer and have to sign out of one of the two shown to be able to use on third device. This appears to be a problem with where Adobe stores the activation file on the local computer as it always happens after a Windows update.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

It has happened again. This morning there was an update to Windows and when I used Adobe Acrobat DC, I had to sign out of this machine so I could use the software on this same machine. Come on Adobe. FIX this.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Only two devices can be activated at one time.

Sign-out of the one you're not using. Sometimes overlaps occur.

 

Go to your Adobe account to manage devices.

https:/account.adobe.com/plans

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Read the rest of the post. One of the devices I'm being told to sign out of is the device I'm using.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

Hi drlambert100,

 

Thank you for posting your query here.

 

I understand that the Device name "Gigabyte-deskop" is the one that you were using while you got the prompt to Sign out from the same device.

 

If you've already activated your Creative Cloud subscription on two computers, you'll first need to deactivate it on one of the systems.

  1. Sign out to deactivate Creative Cloud on one of the two computers. ( Preferably Sign out from the Creative Cloud Desktop App manually and not from the online prompt when you see the Activation limted reached).
  2. Sign in to activate Creative Cloud on the new computer.

 

Hope this helps. 

 

Thank you. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

OK, I'm having a little trouble here. Am I not clear? Why should I have to sign out of the device I'm using just so I can sign back in to it. Doesn't make much sense to me.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 25, 2021 Feb 25, 2021

Copy link to clipboard

Copied

I believe the simplest option that you may follow is :

- Launch Creative Cloud App in all your three devices

- Sign out Manually from the Creative Cloud Desktop App from all devices ( NOT from the online prompt when you see the Activation limted reached)

- Sign in and use the Product in One device at a Time as you have agreed in the End User License Agreement ( please refer to the following terms of use :  https://www.adobe.com/in/legal/licenses-terms.html 

 

Hope this helps. 

 

Thank you.

 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

Drlambert, I agree, nobody seems to understand your question though I thought it was perfectly clear. I wish I had an answer, you are not the only person to see this.  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 26, 2021 Feb 26, 2021

Copy link to clipboard

Copied

Thank you. Finally, someone understands the issue.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guide ,
Feb 27, 2021 Feb 27, 2021

Copy link to clipboard

Copied

LATEST

This has been happening to me over the past 4 days.  Again!  It sticks its ugly head up every few months - and has done over a number of years now.  During this time Adobe has never given a satisfactory explanation.

 

Yesterday, once again, I reached the device activation limit, although I only have one activated PC.  After deactivating it, I logged back in, only for it to happen again today.   In addition, for the past few days, I have had to sign in to Adobe Cloud every time I use an app, even though it may have been moments after closing it down.

 

I know this is a user forum, but Adobe technical staff do look in occasionally.  Please Adobe, sort this issue out permanently.  This together with the frustratingly long start up of the latest versions of LrC and Ps, I'm fast becoming a dissatisfied user of some 30 years.

  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines