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Difficulties using the search feature for Creative Cloud Assets

Explorer ,
Feb 09, 2018

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Hi, I have the same issue and its a MASSIVE ERROR in the system, when I type in a keyword into the search field in my ASSETS nothing comes up even though I know there are files there containing that word? This is a VERY SERIOUS ERROR with the ASSETS.

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Difficulties using the search feature for Creative Cloud Assets

Explorer ,
Feb 09, 2018

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Hi, I have the same issue and its a MASSIVE ERROR in the system, when I type in a keyword into the search field in my ASSETS nothing comes up even though I know there are files there containing that word? This is a VERY SERIOUS ERROR with the ASSETS.

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Adobe Employee ,
Feb 09, 2018

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Hi Niall,

Sorry to hear about your difficulties. Where were we you searching your Creative Cloud Files?

For me if I go and use the search option online it finds all files that contain whatever I searched for in the file name

Adobe Creative Cloud

The search string was reflected in the url, so if I searched for "test" it was something like this

Adobe Creative Cloud

Hope that helps,

- Dave

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Explorer ,
Feb 09, 2018

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Page_Not_Found.png

Hi, If I search in my assets for a word thats contained within a file name it tells me that there are no files containing that word?

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Explorer ,
Feb 09, 2018

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Adobe_Creative_Cloud.png

As you can see from the screen shot above there are files containing the work "INDO' but when I search they do not appear.

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Adobe Employee ,
Feb 09, 2018

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Hi Niall,

Thanks for the screen shots. I am able to reproduce what you show. I think it might be related to the search term having underscores on both sides of the search term. Including them in search seemed to work for me, so use _INDO_ instead and see if that works.

Best,

- Dave

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Explorer ,
Feb 09, 2018

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Hi Dave,

Thanks for the but when it search '_INDO_' I still get no result?Adobe_Creative_Cloud 2.png

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Adobe Employee ,
Feb 09, 2018

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Actually, I was mistaken, it does work for me even without the underscores

This was the URL for my search, is yours the same?

Adobe Creative Cloud

'https://assets2.adobe.com/search?q=INDO&t=files'

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Explorer ,
Feb 09, 2018

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Page_Not_Found.png

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Explorer ,
Feb 09, 2018

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Hi, can I add you to my SHARED folder and you can test it yourself? Send me your email and I'll add you.

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Explorer ,
Feb 09, 2018

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Here is the link to the assets:

Adobe Creative Cloud

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Adobe Employee ,
Feb 09, 2018

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Thanks Niall, I sent you a direct message through the forums with my email if you want to add me to test

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Explorer ,
Feb 12, 2018

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Hi David, Apologies for the delay, I finished up early on Friday and I'm just back now. I aded you to the share this morning. Maybe you can try and see what results you get.

Thanks a million,

Niall

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