Does anyone else experience creative cloud app continuously syncing?

New Here ,
Jan 11, 2015 Jan 11, 2015

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the desktop app on one of my devices continuously syncs even if i'm not doing work on it. anyone else have this issue?

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File sync

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New Here ,
Jan 13, 2015 Jan 13, 2015

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me too! following for answer

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Adobe Employee ,
Jan 13, 2015 Jan 13, 2015

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Hi,

The sync process may sometimes start up even thought you are not working or syncing anything but not for extended periods of time. Could you tell me how long this behaviour goes on for and are you logged into your Creative Cloud from any other devices? phones, tablets, computers?. Do you have any collaborations setup with anyone else?.

Thanks

Warner

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Community Beginner ,
Jan 13, 2015 Jan 13, 2015

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It happens on my Surface and used to happen on my laptop. It doesn't on my desktop and I know the desktop is currently switched off. It happens continuously and the messages vary in terms of how many files have been updated but the status on the app is always syncing.

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New Here ,
Jan 13, 2015 Jan 13, 2015

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Hi, Yes it started running yesterday and continued through this morning when I asked it to stop syncing and it is now on hold until we figure this out. I am not on any other cloud device and a louth I have shared files in drop box I have not done an active click here. I have downloaded some fly paper from the store but Ive had no issues before the latest update not after until yesterdays syncing

thank you melinda

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New Here ,
Jan 13, 2015 Jan 13, 2015

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Just started having the same issue this morning. I added one person to our website admin via catalyst. It's only been about 15 minutes but have never had this issue before. Thanks

edit: Mac Book pro is the device I'm using. It's still trying to sync (just over 30 minutes now).

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New Here ,
Feb 02, 2015 Feb 02, 2015

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Any update on this?

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Adobe Employee ,
Feb 02, 2015 Feb 02, 2015

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Hi,

I am sorry to hear you still having issue, lets dig into this a bit more.

Can you send me your log files please?. You can find them in the following locations:

Mac:

/Users/<username>/Library/Application Support/Adobe/CoreSync

Windows:

C:\Users\<username>\AppData\Roaming\Adobe\CoreSync

'Library' on Mac and 'AppData' on Windows are both hidden folders. Please read these pages for help on showing these folders:

http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html (Win)

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html (Mac)


Please send upload them to Creative Cloud and send me a link at harress@adobe.com


Thanks

Warner

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