Download assets not possible

Explorer ,
Jan 17, 2015

Copy link to clipboard

Copied

I have a full CC membership (student-teacher) and want to download assets from the market place. Not possible: I have to upgrade my plan (???). What now??
This is not the first time this question pops up in this forum but I have never seen an answer!!

TOPICS
File sync

Views

284

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Download assets not possible

Explorer ,
Jan 17, 2015

Copy link to clipboard

Copied

I have a full CC membership (student-teacher) and want to download assets from the market place. Not possible: I have to upgrade my plan (???). What now??
This is not the first time this question pops up in this forum but I have never seen an answer!!

TOPICS
File sync

Views

285

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 17, 2015 0
Adobe Employee ,
Jan 20, 2015

Copy link to clipboard

Copied

Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 20, 2015 0
Adobe Employee ,
Jan 21, 2015

Copy link to clipboard

Copied

Hi,

Please contact Customer Support for this issue. This certainly sounds like an issue with your account. Can you confirm that you even have access to the Market place and its just the Market Place assets that are not downloading?.

Thanks

Warner

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 21, 2015 0
Explorer ,
Jan 21, 2015

Copy link to clipboard

Copied

Yes, I have access to the Market Place but when I try to download an asset I recieve a message like 'It's a premium function just for members with a full plan..., upgrade' (free translation; CC talks dutch to me).

My account tells me I have a Creative Cloud Student and Teacher edition.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 21, 2015 0
Adobe Employee ,
Jan 21, 2015

Copy link to clipboard

Copied

Please contact customer support Creative Cloud Learn & Support

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 21, 2015 0
RiesG LATEST
Explorer ,
Jan 22, 2015

Copy link to clipboard

Copied

Did that and was told my institute did not buy the possibility to use the Market. School confirmed it, so no assets for me. Sigh.

Thanks for all your suggestions.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 22, 2015 0