Download assets not possible

Explorer ,
Jan 17, 2015 Jan 17, 2015

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I have a full CC membership (student-teacher) and want to download assets from the market place. Not possible: I have to upgrade my plan (???). What now??
This is not the first time this question pops up in this forum but I have never seen an answer!!

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correct answers 1 Correct Answer

Adobe Employee , Jan 21, 2015 Jan 21, 2015
Please contact customer support Creative Cloud Learn & Support

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Adobe Employee ,
Jan 20, 2015 Jan 20, 2015

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Moving this discussion to the File Hosting, Syncing, and Collaboration forum.

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Adobe Employee ,
Jan 21, 2015 Jan 21, 2015

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Hi,

Please contact Customer Support for this issue. This certainly sounds like an issue with your account. Can you confirm that you even have access to the Market place and its just the Market Place assets that are not downloading?.

Thanks

Warner

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Explorer ,
Jan 21, 2015 Jan 21, 2015

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Yes, I have access to the Market Place but when I try to download an asset I recieve a message like 'It's a premium function just for members with a full plan..., upgrade' (free translation; CC talks dutch to me).

My account tells me I have a Creative Cloud Student and Teacher edition.

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Adobe Employee ,
Jan 21, 2015 Jan 21, 2015

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Please contact customer support Creative Cloud Learn & Support

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Explorer ,
Jan 22, 2015 Jan 22, 2015

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Did that and was told my institute did not buy the possibility to use the Market. School confirmed it, so no assets for me. Sigh.

Thanks for all your suggestions.

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