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download files from online shared CC Assets

New Here ,
Sep 22, 2015

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I received a link (e.g. http://adobe.ly/1AbcDEF) from my advertising agent which gives me acces to his shared CC Assets files.

Until recently I was able to download the featured .ai files by klicking on the item and go to "DOWNLOAD" --> "ai (Original)".

Unfortunately it is no longer working that way and I only get a white screen.

Already tried with several browsers with accepting all cookies / allowing pop-up windows.

Seems as if nothing would work...

@alexanderb95596071 - Please share the link with me in a forum Private Message. We will investigate.

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File sync

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download files from online shared CC Assets

New Here ,
Sep 22, 2015

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I received a link (e.g. http://adobe.ly/1AbcDEF) from my advertising agent which gives me acces to his shared CC Assets files.

Until recently I was able to download the featured .ai files by klicking on the item and go to "DOWNLOAD" --> "ai (Original)".

Unfortunately it is no longer working that way and I only get a white screen.

Already tried with several browsers with accepting all cookies / allowing pop-up windows.

Seems as if nothing would work...

@alexanderb95596071 - Please share the link with me in a forum Private Message. We will investigate.

Topics

File sync

Views

216

Likes

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Sep 22, 2015

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@alexanderb95596071 - Please share the link with me in a forum Private Message. We will investigate.

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New Here ,
Oct 05, 2015

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Hi Ken,

did you receive the message I sent a couple of days ago?

Any news regarding above topic?

Thanks for your reply,

Alex

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Adobe Employee ,
Oct 05, 2015

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@alexanderb95596071 - I never received a forum Private Message from you. Please try again or email me at kenrice@adobe.com with the public link that is not working. We will investigate.

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