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Download problem

New Here ,
Jul 12, 2020

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       I just recently bought the student creative cloud pack for $20 a month and when i was downloading it said to turn off my firewall and my antivirus software, so i did and it didnt work. I've tried everything from restarting my computer to restarting my firewall, and nothing and i mean NOTHING has worked so far. Can anyone help me please?

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Cloud storage web assets, Libraries

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Download problem

New Here ,
Jul 12, 2020

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       I just recently bought the student creative cloud pack for $20 a month and when i was downloading it said to turn off my firewall and my antivirus software, so i did and it didnt work. I've tried everything from restarting my computer to restarting my firewall, and nothing and i mean NOTHING has worked so far. Can anyone help me please?

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Cloud storage web assets, Libraries

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31

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jul 13, 2020

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NickT_13, to use an individual Creative Cloud membership you must have access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html.  Please provide this information to whoever is managing the network so that they can allow access.

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