Downloading a folder from creative cloud file share

Explorer ,
Jul 24, 2018

Copy link to clipboard

Copied

Hello,

Hopefully this thread goes to the correct forum. If not, my apologies, Adobe forums confuse me a lot. You can maybe move it in the correct forum page.

As there isn't a way to directly give feedback to Adobe, I'll be using the forums. Maybe someone could send this forward (and people back it up so they'd know this is an issue)

I really like the new advanced file sharing options in the creative cloud, but I do feel like there is one essential feature missing:

I can't find a way to download or upload a folder directly in the web browser page.

This is a huge disadvantage compared to, for example, the google drive, where I can just a download and upload the whole folder structure in the browser. I use this feature a lot with files that use a folder structure in order to work and would be impossible to be downloaded file by file. There are computers (work-school) where I can't sign in my own creative cloud and sync it in, but I would still like to download the file and keep working with it.

TOPICS
File sync

Views

6.2K

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 24, 2018

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Enthusiast ,
Jul 25, 2018

Copy link to clipboard

Copied

You can download a hole folder if you share it.

Screen Shot 2018-07-25 at 9.58.14 PM.png

Screen Shot 2018-07-25 at 9.58.25 PM.png

Screen Shot 2018-07-25 at 9.58.33 PM.png

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
leenale AUTHOR
Explorer ,
Jul 30, 2018

Copy link to clipboard

Copied

Hi Raimundo,

Thanks for the reply! I tried to follow your help and I do get the option box you have the screenshot of. But even with this I can't find a way to download the full folder at once. It only lets me to download separate files inside the folder, and when I have like five folders and inside every folder around 50 files, it would take me ages to go through them and download them one by one + arranging them in the correct folders from the downloads folder.

Do you know a way to download the whole folder at once? If you find a way please let me know!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Enthusiast ,
Jul 30, 2018

Copy link to clipboard

Copied

Your right, you can only with the file of a folder and then downloa them one by one. You ether can make a zip file to download or make the other person to add it to his creative cloud account.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
leenale AUTHOR
Explorer ,
Jul 30, 2018

Copy link to clipboard

Copied

Yeah but the problem was that I want personally download the folder to a public computer in which I can't install the creative cloud, so it doesn't completely fix my problem.

However, zipping the folders was a nice idea! (in cases where I know I need to download stuff before I leave my own pc - if I'm out the house already there's of course no way to zip them in browser) Anyways, I'll remember the zipping next time. Thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Sep 02, 2018

Copy link to clipboard

Copied

This problem suxs!!! 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explorer ,
Nov 30, 2018

Copy link to clipboard

Copied

This really should be a feature (download full folder) as it is critical to share files with clients.

I find myself zipping files or using box.com to share files with clients.

If my clients have a Free CC Account, it's easier, however most of them do not.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Explorer ,
Jan 19, 2019

Copy link to clipboard

Copied

I am having the same issues, I feel like at one point this option was there and now it's not.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 02, 2019

Copy link to clipboard

Copied

Free cloud services, like OneDrive or Google Drive, have the "basic" option to download full folder. How the Adobe Creative Cloud does not have this simple feature?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Oct 25, 2019

Copy link to clipboard

Copied

You can download folders if you install Creative Cloud desktop app and turn on the synchronisation of cloud files to your desktop storage

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Dec 04, 2019

Copy link to clipboard

Copied

I agree with other's opinion: a unique download folder link is a must to share our work with our clients. 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Oct 10, 2020

Copy link to clipboard

Copied

@pparshin And how's if my client supposed to do that?

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Feb 11, 2020

Copy link to clipboard

Copied

Download creative cloud app ,open sync folder drag and drop your files/folder to your computer.It worked for me!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jul 08, 2020

Copy link to clipboard

Copied

That's a mess. It's a very simple feature every cloud offer. As usual with adobe, seems simple but it's time consuming spent on forums, manual, tutos, trying by yourself each scenario... but actually to understand that what you want to do is not possible in the end and that you misunderstood the thing, but seems very similar to something else with a very similar vocabulary for a very similar purpose, but not. Like a maze ! But we are in a rush sometimes, we are many professionals here, and as usually a lot of time is wasted in process, configuration, workflow changes... I am angry, because I uploaded my file to share them later, and now I am far from home without internet and I am dealing with re uploading my files in a zip without my phone 4G sharing connection, how stupid situation...

The only way I found is to zip the folder I have in my sync files. So it means sync the zip (time consuming) for the files already sync, like a copy zipped (space consuming).

And not talking about the interface changing on the web and the app, it's each time confusing to access the files.

Just please Adobe teams, make things simple and obvious, with no redundant functions or access or menu. Sometimes we don't need more functions, but just make simple what is already made.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
kglad LATEST
Adobe Community Professional ,
Oct 11, 2020

Copy link to clipboard

Copied

these are user-to-user forums.

 

if you want to make a suggestion to adobe, do it here https://www.adobe.com/products/wishform.html

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more