Email invite not arriving for some collaborators. Files missing in folders.

Community Beginner ,
Jan 02, 2015 Jan 02, 2015

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So, two issues. 1: Some collaborators do not get email invite at all. 2: The ones who do get the invite say that the folders are empty. No files there. WTF??? I am on iMac, running latest Yosemite, with current version of Creative Cloud. So, hmmm? What is the problem? I really need to be able to collaborate on this project.

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File sync

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Adobe Employee ,
Jan 06, 2015 Jan 06, 2015

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Hi,

Can you tell me in more detail about the missing files and folder issue that your seeing with Creative Cloud?, is this still happening for you?.

Thanks

Warner

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Adobe Employee ,
Jan 12, 2015 Jan 12, 2015

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Hi, @pixelseamstress!  The issue with some collaborators not receiving the email invitation has been resolved.  Please let us know if the issue re-occurs.

As requested by Warner, please provide more detail about the empty shared folder if it's still happening.  Can the collaborators see the folder but no files? Is the folder tagged as a shared folder? On which platforms?

Thanks,
Elba

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