Empty Creative Cloud folder, yet 65% of my storage marked as used

Community Beginner ,
Dec 11, 2018 Dec 11, 2018

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Hello,

I have completely emptied the local "Creative Cloud files" folder on my computer, and none of my folders on https://assets.adobe.com/ (Files, Libraries, Published, Shared with You, Deleted) contain any file.

Yet, both the CC desktop app and my online Creative Cloud account indicate 65% of my 100 Go are used.

Is this number wrong or is there some sort of hidden file/directory which could explain this?

How can I reset my storage?

Capture d’écran 2018-12-11 à 18.07.51.png

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New Here ,
Dec 14, 2018 Dec 14, 2018

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I have the same issue. It says I'm using 11.6 GB, but my CC folder is empty and there's nothing in any of the other folders in the Web interface.

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New Here ,
Jan 13, 2019 Jan 13, 2019

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Hi Eric and Joel .

A bit down this subject there is the solution .. you'll have to go trough the Lr classic preferences menu .. it worked for the exact same problem as yours : Cloud storage full but files & archives empty

Cheers

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New Here ,
Jan 15, 2019 Jan 15, 2019

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Hi,

I had done that before. I have done it again now but nothing changes.

Regards,

jan.

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New Here ,
May 09, 2019 May 09, 2019

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I was in the same boat! Go to assets.adobe.com/deleted , where you will find your "deleted" assets. Delete all those  permanently to clear out all your space.

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Community Beginner ,
Dec 22, 2019 Dec 22, 2019

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YUP! LOL! So simple and right there! DONE! Thanks! 

 

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