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Hello,
I have completely emptied the local "Creative Cloud files" folder on my computer, and none of my folders on https://assets.adobe.com/ (Files, Libraries, Published, Shared with You, Deleted) contain any file.
Yet, both the CC desktop app and my online Creative Cloud account indicate 65% of my 100 Go are used.
Is this number wrong or is there some sort of hidden file/directory which could explain this?
How can I reset my storage?
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I have the same issue. It says I'm using 11.6 GB, but my CC folder is empty and there's nothing in any of the other folders in the Web interface.
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Hi Eric and Joel .
A bit down this subject there is the solution .. you'll have to go trough the Lr classic preferences menu .. it worked for the exact same problem as yours : Cloud storage full but files & archives empty
Cheers
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Hi,
I had done that before. I have done it again now but nothing changes.
Regards,
jan.
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I was in the same boat! Go to assets.adobe.com/deleted , where you will find your "deleted" assets. Delete all those permanently to clear out all your space.
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YUP! LOL! So simple and right there! DONE! Thanks!