error 184 impossible to recording on illustrator

[virginie.lefevre@orange.com]

Hey, i got a problem. I don't know why but i was working on illustrator and it was impossible to save the project. Because CLoud was with Error 184... i have lost everything... Already i can save project, so what can i do ?

thank's

[kglad]

restart your computer and retry whatever caused the problem.

if you have any other questions about this, attach a screenshot of the error so we can see what you're encountering.

[virginie.lefevre@orange.com]

I have try this (restart, but nothing change). I don't understand. The Creative Cloud update is blocked at 84% and now it is at 79%....

I send you some screen shot :

[kglad · Accepted solution]

first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

[virginie.lefevre@orange.com]

I have uninstal illustrator and know it's working. Thank's you

[kglad]

you're welcome.