Error 401: Unauthorized

New Here ,
Oct 13, 2020

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I have saved a lot of documents to my cloud drive and am now unable to access it. All my work is gone!

 

Last week, I scanned some Lego box images from my own in-stock inventory to create vector art later. Now this week I cannot access my cloud documents. I am the only user on this account and the administrator. I get an error message on my PC/MAC. 

 

How do I access my cloud drive then? 

 

This picture shows there are files.

cloud_error.JPG

 

But when I click the images I get this message. I cannot access this feature on any of the Adobe apps.

error401.JPG

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Creative Cloud, Feature request, New user

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Error 401: Unauthorized

New Here ,
Oct 13, 2020

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I have saved a lot of documents to my cloud drive and am now unable to access it. All my work is gone!

 

Last week, I scanned some Lego box images from my own in-stock inventory to create vector art later. Now this week I cannot access my cloud documents. I am the only user on this account and the administrator. I get an error message on my PC/MAC. 

 

How do I access my cloud drive then? 

 

This picture shows there are files.

cloud_error.JPG

 

But when I click the images I get this message. I cannot access this feature on any of the Adobe apps.

error401.JPG

TOPICS
Creative Cloud, Feature request, New user

Views

73

Likes

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Oct 13, 2020 0
New Here ,
Oct 13, 2020

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I tried signing out and also creating a new password. I got these messages and noticed file syncing has been disabled. I have a single-user student account. 

 

cloud_error.JPGcontact IT.JPG

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Oct 13, 2020 0
Peru Bob LATEST
Adobe Community Professional ,
Oct 13, 2020

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I know that it doesn't help you with this issue now, but you might want to consider Schofield's Second Law:

https://www.zdnet.com/article/follow-schofields-three-laws-of-computing-and-avoid-disasters/

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Oct 13, 2020 0
Adobe Community Professional ,
Oct 13, 2020

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Do you have backups?

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Oct 13, 2020 0
New Here ,
Oct 13, 2020

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Only through emails I sent to my professor, but other files are gone. 

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