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Error 404: Asset not found

Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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I created a library and I am trying to share it with my team. When my team clicks the link or if I try to view my library on the web, it leads me to a page that says "Error 404: Asset not found." How do I get this library to show up and be sharable? The same issue happens when I try this using Ps, Id, and Ai.

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Collaboration , Libraries

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Community Expert ,
Jan 29, 2021 Jan 29, 2021

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gif.png

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Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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I'd like to be able to share my library with the 'Get Link' option as there will be many people who will have the option to access the library and I won't necessarily know their email. I'd also like to be able to use the 'View on website' option. Thank you.

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Community Expert ,
Jan 29, 2021 Jan 29, 2021

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click the three dots next to the share (3) icon, pick your share settings, copy your link to your clipboard and disseminate as you desire.

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Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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That's what I've been doing. When someone clicks the link it brings them to the 404 error in their browser.Screen Shot 2021-01-29 at 9.17.38 AM.png

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Community Expert ,
Jan 29, 2021 Jan 29, 2021

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check your link for extraneous characters 

 

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Community Beginner ,
Jan 29, 2021 Jan 29, 2021

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There should be none. I've used the 'copy link' button as seen in the picture as well as manually copying and pasting. Are there any other solutions? Thank you,

Screen Shot 2021-01-29 at 11.59.29 AM.jpg

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Community Expert ,
Jan 29, 2021 Jan 29, 2021

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inspect that clipboard link for errors. also, clear your adobe.com cookies and/or use a different browser with your link.

 

i don't know of any other solution other than moving the files to another file sharing service.

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New Here ,
Dec 15, 2022 Dec 15, 2022

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I'm having the same issue in Dec 2022- when I share a link to my CC library to my team, they get the Error message 404 asset not found. 

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Community Expert ,
Dec 15, 2022 Dec 15, 2022

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what do you get when you try that link?

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New Here ,
Jul 05, 2023 Jul 05, 2023

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Did you find a solution for this? My team is getting that same Error after sharing link 

 

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New Here ,
Jul 06, 2023 Jul 06, 2023

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I have the same issue. Adobe just tossed me around four or five agents and just told me to post it here. It's pretty disappointing their disregard to any of my requests for help. I do not advise anyone to trust Adobe's storage services.

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Community Expert ,
Jul 06, 2023 Jul 06, 2023

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did you follow my suggestions?

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Adobe Employee ,
Jul 06, 2023 Jul 06, 2023

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Hi @sofiaperpetua,

 

We're sorry to hear about your experience. In addition to @kglad suggestions. Could you please share the logs with us via private message? Please share the file with us by uploading it to cloud storage & sharing a link with us to download the file via PM.

 

Here is the link to generate the logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html.

 

Regards,

Tarun

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