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I am having issues accessing the cloud storage for my Creative Cloud account. When I try to open the assets on the web, I'm getting the Error 500 Internal Server error - This asset isn't available now, try again later. This issue has been going on for a week.
I have cleared browser history (using Safari) deleted cookies and tried using Chrome as my browser. Still I get the error message. I get it when I try to access from the CC icon on my desktop and when I try to access my assets via the Creative Cloud website. I read through several other questions in this forum and I tried going to links that were suggested to check storage or collaboration and the link goes to the error message.
I am able to add files to my CC folder on my desktop and they appear to sync but then I can't see them via the web. Not sure what to do. THX
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Hi AAustin,
I've seen this happen when firewall or anti-virus software is blocking access. You might try disabling these temporarily as a test and see if you get the same result.
Does this website open for you? Adobe Creative Cloud
Also, is it possible to test using a different internet connection?
Thanks,
- Dave
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The issue is on my work computer, so I am not able to disable firewalls (I can discuss with out IT folks, but I need to get complete info first). I have no problem accessing my assets on the web via my home computer (or my phone), so it would seem its an issue with my work machine only. I have the same issue on multiple browsers.
Our IT folks maintain that they have not changed any settings on our internet access/firewall/virus software, but it would seem this has to be the problem. They blame the MACs (their answer to all problems), but I can't see this being related to platform.
Any suggestions on what I can ask them to try to resolve this issue? It will become critical as we migrate our workflow from internal servers to the cloud. THX
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Are you able to access your CC files from a Windows machine at work? You could just borrow someone's Windows comp and log on to your CC account and give it a try.
If you can't do so, let IT know! It's not a Mac prob!
Obviously they've set up some sort of blocking at work. sigh.
AM
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Hello there,
Is there any update on this issue ? I experiment the same problem with no solution.
I tried on different computer, different network and iphone, same problem: error 500. It seems not to be network issue with IT Team as it doesn't work on my iphone aswell - using cellular network. In my case, what is strange is that I can see the published document for a very short time, then the error appears. Running last versions of OS (Big Sur) and Browser (Safari/Chrome/Firefox);
I tried to connect/disconnect and remove cache too. I tried to contact chat support, but when it was time to change to a new team "speciliazed" the waiting was too over~ 10 minutes, at work I can't just wait.
Many thanks for a feedback.
Guillaume
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I too am having this issue. Has anyone determined the cause of this? My IT department spent about 90 minutes working on my computer, changing settings and whatnot to no avail.