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Error 500 Internal Server Error - "This asset isn't available right now"

New Here ,
Aug 31, 2018 Aug 31, 2018

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I am having issues accessing the cloud storage for my Creative Cloud account. When I try to open the assets on the web, I'm getting the Error 500 Internal Server error - This asset isn't available now, try again later. This issue has been going on for a week.

I have cleared browser history (using Safari) deleted cookies and tried using Chrome as my browser. Still I get the error message. I get it when I try to access from the CC icon on my desktop and when I try to access my assets via the Creative Cloud website. I read through several other questions in this forum and I tried going to links that were suggested to check storage or collaboration and the link goes to the error message.

I am able to add files to my CC folder on my desktop and they appear to sync but then I can't see them via the web. Not sure what to do. THX

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Adobe Employee ,
Aug 31, 2018 Aug 31, 2018

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Hi AAustin,

I've seen this happen when firewall or anti-virus software is blocking access. You might try disabling these temporarily as a test and see if you get the same result.

Does this website open for you? Adobe Creative Cloud

Also, is it possible to test using a different internet connection?

Thanks,

- Dave

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New Here ,
Sep 01, 2018 Sep 01, 2018

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The issue is on my work computer, so I am not able to disable firewalls (I can discuss with out IT folks, but I need to get complete info first). I have no problem accessing my assets on the web via my home computer (or my phone), so it would seem its an issue with my work machine only. I have the same issue on multiple browsers.

Our IT folks maintain that they have not changed any settings on our internet access/firewall/virus software, but it would seem this has to be the problem. They blame the MACs (their answer to all problems), but I can't see this being related to platform.

Any suggestions on what I can ask them to try to resolve this issue? It will become critical as we migrate our workflow from internal servers to the cloud. THX

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Advisor ,
Sep 02, 2018 Sep 02, 2018

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Are you  able to access your CC files from a Windows machine at work? You could just borrow someone's Windows comp and log on to your CC  account and give it a try.

If you can't do so, let IT know!  It's not a Mac prob!

Obviously they've set up some sort of blocking at work. sigh.

AM

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New Here ,
Jan 22, 2021 Jan 22, 2021

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Hello there,

 

Is there any update on this issue ? I experiment the same problem with no solution.

I tried on different computer, different network and iphone, same problem: error 500. It seems not to be network issue with IT Team as it doesn't work on my iphone aswell - using cellular network. In my case, what is strange is that I can see the published document for a very short time, then the error appears. Running last versions of OS  (Big Sur) and Browser (Safari/Chrome/Firefox);

I tried to connect/disconnect and remove cache too. I tried to contact chat support, but when it was time to change to a new team "speciliazed" the waiting was too over~ 10 minutes, at work I can't just wait.

 

Many thanks for a feedback.

 

Guillaume

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New Here ,
Apr 02, 2021 Apr 02, 2021

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I too am having this issue. Has anyone determined the cause of this? My IT department spent about 90 minutes working on my computer, changing settings and whatnot to no avail. 

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