error messages while trying to save to the cloud

New Here ,
Nov 30, 2016

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Hi I am a new student user.

i am unable to upload my work to the creative cloud. i either get an error message stating the file is damaged or that the file is locked.... ant ideas how to correct this.

p.s i am a total tech numpty, so minimum tech language please.

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Correct answer by Ussnorway | Most Valuable Participant

jaynec15302268 wrote:

Explain a bit more please.

look at my screenshot... to the right of the sync (hylighted in red) is a pause icon so if you have this issue (wifi is more likly) and your CC app is syncing then pause it and try the upload | download again.

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File sync

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error messages while trying to save to the cloud

New Here ,
Nov 30, 2016

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Hi I am a new student user.

i am unable to upload my work to the creative cloud. i either get an error message stating the file is damaged or that the file is locked.... ant ideas how to correct this.

p.s i am a total tech numpty, so minimum tech language please.

Most Valuable Participant
Correct answer by Ussnorway | Most Valuable Participant

jaynec15302268 wrote:

Explain a bit more please.

look at my screenshot... to the right of the sync (hylighted in red) is a pause icon so if you have this issue (wifi is more likly) and your CC app is syncing then pause it and try the upload | download again.

TOPICS
File sync

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161

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Nov 30, 2016 0
Most Valuable Participant ,
Nov 30, 2016

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is your Adobe CC running in the background?

is it sync files while you try to download | upload?

Screenshot (424).png

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Nov 30, 2016 1
New Here ,
Nov 30, 2016

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Ooo it could be ? Explain a bit more please.

Sent from my iPhone

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Nov 30, 2016 0
Most Valuable Participant ,
Dec 01, 2016

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jaynec15302268 wrote:

Explain a bit more please.

look at my screenshot... to the right of the sync (hylighted in red) is a pause icon so if you have this issue (wifi is more likly) and your CC app is syncing then pause it and try the upload | download again.

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Dec 01, 2016 0
Adobe Employee ,
Dec 01, 2016

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Dec 01, 2016 0