error messages while trying to save to the cloud

New Here ,
Nov 30, 2016 Nov 30, 2016

Copy link to clipboard

Copied

Hi I am a new student user.

i am unable to upload my work to the creative cloud. i either get an error message stating the file is damaged or that the file is locked.... ant ideas how to correct this.

p.s i am a total tech numpty, so minimum tech language please.

TOPICS
File sync

Views

179

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

LEGEND , Dec 01, 2016 Dec 01, 2016
jaynec15302268 wrote:Explain a bit more please.
look at my screenshot... to the right of the sync (hylighted in red) is a pause icon so if you have this issue (wifi is more likly) and your CC app is syncing then pause it and try the upload | download again.

Likes

Translate

Translate
LEGEND ,
Nov 30, 2016 Nov 30, 2016

Copy link to clipboard

Copied

is your Adobe CC running in the background?

is it sync files while you try to download | upload?

Screenshot (424).png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 30, 2016 Nov 30, 2016

Copy link to clipboard

Copied

Ooo it could be ? Explain a bit more please.

Sent from my iPhone

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Dec 01, 2016 Dec 01, 2016

Copy link to clipboard

Copied

LATEST

jaynec15302268 wrote:

Explain a bit more please.

look at my screenshot... to the right of the sync (hylighted in red) is a pause icon so if you have this issue (wifi is more likly) and your CC app is syncing then pause it and try the upload | download again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 01, 2016 Dec 01, 2016

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines