Error "Unable to connect to the creative cloud."

New Here ,
Aug 08, 2013

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I just got the email saying that my File Sync has been turned on but my desktop (tray) app says "Unable to connect to the creative cloud." Do I need to redo something?

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Error "Unable to connect to the creative cloud."

New Here ,
Aug 08, 2013

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I just got the email saying that my File Sync has been turned on but my desktop (tray) app says "Unable to connect to the creative cloud." Do I need to redo something?

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File sync

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839

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Aug 08, 2013 0
Aug 08, 2013

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Hi Emptypage,

I have branched the discussion to avoid confusion.

Please let us know what is the operating system you are working on?

Did you start getting the error message after the updating Creative Cloud ?

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Aug 08, 2013 0
New Here ,
Aug 08, 2013

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Windows 7 Pro 64bit

Got it both before and after.

Tried signing out and back in (both successful) but still no connection being reported even though the Launch Creative Cloud Website link works .

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Aug 08, 2013 0
Aug 08, 2013

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Could you please share the screen shot of the error message ?

Please refer the doc to share the image on forums :-

http://forums.adobe.com/docs/DOC-2324

Thanks,

Manish Sharma

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Aug 08, 2013 0
New Here ,
Aug 09, 2013

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unable.jpg

Here is one version of the error I see. The other version is when I right click the same message appears at the top of the popup menu.

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Aug 09, 2013 0
Adobe Employee ,
Aug 12, 2013

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Hi Emptypage,

Could you please share the PDApp.log and acc.log file from temp directory (%temp%) of your machine and send it to vitalwar@adobe.com

This will help me in debugging this issue  and providing resolution to it.

Thanks,

Vikas

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Aug 12, 2013 0
New Here ,
Aug 27, 2013

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After your last email to me I and missing the support call. I uninstalled my copy of Creative Cloud and installed a fresh copy. That did the trick and I am now connecting properly. Now if the Typekit was just fully connected to my desktop app. That would be heaven.

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Aug 27, 2013 0