Failed to sync due to server error

Mar 10, 2017

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I too am experiencing this error issue. I have a file that is showing as 'failed to sync due to server error'. I have deleted the file off both my local machine and the Archive of CC. I have also Quit the CC Application and yet it still comes up with the Sync error.

c.

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Failed to sync due to server error

Mar 10, 2017

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I too am experiencing this error issue. I have a file that is showing as 'failed to sync due to server error'. I have deleted the file off both my local machine and the Archive of CC. I have also Quit the CC Application and yet it still comes up with the Sync error.

c.

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File sync

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942

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Mar 10, 2017 0
Adobe Employee ,
Mar 10, 2017

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Hi Chadders_c,

I branched your discussion off into its own thread in case its a different issue.

I have a few different questions to better understand the issue.

Is the file that you're getting the error for in a folder which is collaborated with others? If it is, an explanation for the error might be that one of the other collaborators has run out of space on their account. When this happens all of the collaborators may get sync errors until its cleared up for the user that ran out of space.

Also, a few other general questions just to confirm my understanding

- Are you still getting the error?

- Is it only this one file? What is the name of the file?

- Are there any others in your company getting the error too?

Please get back to me when you get the chance.

Thanks,

- Dave

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Mar 10, 2017 0
Mar 10, 2017

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David is this for me? Gerald? I got this in my email to respond, but it is part of the one you took it from.  nOt sure why it was branched off.

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Mar 10, 2017 0
Mar 10, 2017

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Or is it me?  Same guy different profile.

Business or personal. sorry. i may have confused everyone, when i log in, i just log in and whatever one comes up first is what gets logged into.

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Mar 10, 2017 0
Mar 10, 2017

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I am not sharing anything with anyone other than libraries.

It is not just one file it is any file that I save into the cloud.

Noone else here is using the cloud folder to save files too.

And No Errors Today!!!  I am only using this when exporting for screens. Save As and Export As go to computer.

- gerald

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Mar 10, 2017 0
Adobe Employee ,
Mar 10, 2017

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This thread is for Chadders_c, unless that is you too Gerald

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Mar 10, 2017 0
Mar 10, 2017

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Yes, ariapictures is me.

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Mar 10, 2017 0