Highlighted

Failure to sync files - what is the remedy?

New Here ,
Nov 28, 2017

Copy link to clipboard

Copied

Hello everyone,

I keep getting  'Some files failed to sync" notices.  Exploring the Adobe help pages, I find the Following:

"As a good first troubleshooting measure, turn off file sync and then turn it on again. Choose Preferences from the gear menu, and from the Files tab, choose Sync On/Off. This step alone can help resolve many syncing issues."

Having eventually found out that the "gear menu" is actually  the 3 spot menu nowadays, I did as suggested, but this has caused no improvement. I still cant sync.  files. None of the explanatory error messages listed on the Adobe help page appear or apply - e.g. strange characters in the file title, etc.

Any one got a solution??

Topics

File sync

Views

278

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Failure to sync files - what is the remedy?

New Here ,
Nov 28, 2017

Copy link to clipboard

Copied

Hello everyone,

I keep getting  'Some files failed to sync" notices.  Exploring the Adobe help pages, I find the Following:

"As a good first troubleshooting measure, turn off file sync and then turn it on again. Choose Preferences from the gear menu, and from the Files tab, choose Sync On/Off. This step alone can help resolve many syncing issues."

Having eventually found out that the "gear menu" is actually  the 3 spot menu nowadays, I did as suggested, but this has caused no improvement. I still cant sync.  files. None of the explanatory error messages listed on the Adobe help page appear or apply - e.g. strange characters in the file title, etc.

Any one got a solution??

Topics

File sync

Views

279

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
KanikaS LATEST
Adobe Employee ,
Nov 28, 2017

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...